Onboarding Manager: Lead Impactful SaaS Teams (Remote)

Bloomerang; United States; Remote; USD 82,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off (PTO)

Volunteer days

Remote work

Job summary

Bloomerang is hiring a Manager of Onboarding to lead a team guiding nonprofit clients through successful onboarding journeys. You will oversee performance, workload, and service quality, coaching team members to deliver high-quality onboarding experiences.

You will partner with Getting Started leadership and cross-functional teams to improve processes and evolve onboarding programs as products and customer needs grow. This role is remote in the United States.

Qualifications

• 2-3 years of experience leading a customer-facing onboarding, implementation, or professional services team.
• 1-2 years of experience in a customer-facing SaaS onboarding, implementation, or project management role.
• Demonstrated ability to coach, develop, and inspire team members while maintaining accountability for performance.
• Strong operational and project-management skills, including prioritizing competing needs in a high-volume portfolio.
• Excellent written and verbal communication skills with cross-functional collaboration.

Responsibilities

• Lead, coach, and develop a team of onboarding professionals, providing clear expectations and regular feedback.
• Oversee portfolio to promote timely implementation of Bloomerang products and strong customer engagement.
• Establish, drive, and report on onboarding metrics while monitoring capacity and risks.
• Conduct call and experience reviews to strengthen customer communication and service quality.
• Identify risks early and guide the team toward solutions, escalating critical issues when necessary.
• Partner with cross-functional leaders to create a connected customer experience.
• Use feedback and data to improve onboarding processes and success measures.
• Translate product capabilities and customer needs into clear onboarding deliverables.

Job description

Bloomerang is hiring a Manager of Onboarding to lead a team guiding nonprofit clients through successful onboarding journeys. You will oversee performance, workload, and service quality, coaching team members to deliver high-quality onboarding experiences.

You will partner with Getting Started leadership and cross-functional teams to improve processes and evolve onboarding programs as products and customer needs grow. This role is remote in the United States.