Onboarding Manager

Evernest, LLC; Birmingham (AL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Onboarding Manager to lead a dedicated team in delivering exceptional client experiences. This role involves overseeing onboarding processes, coaching team members, and driving operational efficiency. In a supportive environment that values growth, you will have the opportunity to make a significant impact on both clients and your team. Join a forward-thinking company that is committed to innovation and excellence in property management, where your contributions will help shape the future of the industry and foster a culture of collaboration and accountability.

Benefits

Unlimited PTO

Comprehensive Health Benefits

401(k) Matching

Professional Development Opportunities

In-Person Training

Weekly Company Q&A Sessions

Qualifications

• 2+ years in onboarding or property management in a leadership role.
• Proven ability to mentor team members in a fast-paced environment.

Responsibilities

• Lead and support the onboarding team in daily operations.
• Manage client onboarding and ensure timely communication.

Skills

Team Leadership

Coaching and Mentoring

Communication Skills

Problem Solving

Operational Efficiency

Education

Bachelor’s Degree

Tools

Workflow Management Platforms

Job description

Join to apply for the Onboarding Manager role at Evernest

Join to apply for the Onboarding Manager role at Evernest

This range is provided by Evernest. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/hr - $85,000.00/hr

Client Onboarding Manager

at Evernest

Company Overview

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

Position Overview

The Client Onboarding Manager supports the Director of Owner Onboarding in delivering a consistent, high-quality experience. This role is responsible for managing a small portfolio of clients, overseeing a portion of the onboarding team, and helping drive operational efficiency. The Client Onboarding Manager is responsible for day-to-day team leadership, coaching, and issue resolution, serving as the first line of support for escalations and partnering with the Director of Onboarding when higher-level interventions are required.

Responsibilities

• Team Leadership and Support
• Serve as a team lead, supporting the onboarding team in daily operations and removing roadblocks
• Coach and mentor team members through regular 1:1s, performance reviews, and real-time feedback
• Ensure that at least 80% of assigned team members meet or exceed monthly KPIs.
• Reinforce accountability, professionalism, and consistency in execution
• Escalation Management
• Act as the primary escalation point for onboarding-related issues, working quickly to resolve concerns
• Use discretion and judgment to determine when to involve the Director of Owner Onboarding for complex or high-risk situations
• Address escalated issues efficiently and with a solution-oriented approach, escalating only when necessary
• Client Portfolio Oversight
• Personally manage a limited number of onboarding clients to maintain a hands-on experience with the process
• Ensure timely, clear, and professional communication with clients throughout their onboarding journey.
• Proactively address risks and delays to prevent issues from escalating.
• Operational and Process Improvement
• Identify gaps or inefficiencies in onboarding processes and recommend improvements
• Help roll out new tools, workflows, and procedures in collaboration with the Director.
• Monitor adherence to compliance, documentation, and onboarding standards.
• Cross-Functional Support
• Collaborate with other departments to troubleshoot onboarding challenges and ensure alignment.
• Participate in internal projects that improve the overall onboarding experience and team efficiency.
  
  
  

Preferred Qualifications

• Bachelor’s degree
• Local Real Estate License, if you do no have a real estate license, you must be willing to obtain one within 90 days of your start date and hang your license with Evernest.
• 2+ years of experience in onboarding, property management, or operations in a leadership or support role.
• Proven ability to mentor or lead team members in a fast-paced environment.
• Strong communication, decision making, and problem solving skills.
• Familiarity with workflow and task management platforms, and process improvement strategies.
• This is a remote position and require an environment conducive to undistracted work.
  
  
  

What You can Look Forward To:

• Limitless Learning & Growth: Uncapped professional development opportunities, including weekly company-wide sessions focused on both personal and professional growth.
• Comprehensive Benefits Package: Substantial health, dental, and vision coverage to keep you and your family well taken care of.
• 401(k) Matching: We invest in your future with a 4% company match on your 401(k) contributions.
• Time Off That Works For You: Enjoy unlimited PTO, plus 8 paid company holidays - because balance matters.
• Culture That Prioritizes People: Weekly company-wide Q&A sessions with our CEO and leadership team - your chance to connect, be recognized, and have your voice heard.
• Innovation Starts Here: Weekly team meetings dedicated to process improvement, collaboration, and solving rel challenges - your ideas matter.
• All-in Onboarding: Kick off your journey with in-person training at our HQ in Birmingham, Alabama. We’ll fly you out nd give you the full experience.
• Feedback-Driven Culture: Quarterly check-ins focused in growth empowerment, and constructive feedback - because we want you to thrive, not just survive.
  
  
  

Core Values

To be considered for this position, you must connect deeply with Evernest’s company core values:

Win Together - Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team everyone can meet and exceed their goals.

Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome - We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize the industry.

Embrace the Grind - Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily - Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It’s not an easy business, and there’s no substitute for disciplined habits if you want to remain successful.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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