Onboarding Specialist w/ German

Lodgify; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a fast-growing company leading the vacation rental industry as an Onboarding Specialist. In this dynamic role, you will guide customers through their journey, ensuring they maximize the use of our innovative software. With a focus on customer satisfaction, you'll collaborate with various departments to enhance user experience and drive product adoption. This position offers flexibility to work from home and the chance to be part of an international team celebrating diversity and inclusion. If you're passionate about helping others succeed and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Flexible Work from Home

Expense Coverage for Equipment

Travel Opportunities

Referral Program with Incentives

Opportunities for Growth

Virtual Team Activities

Qualifications

• 1+ year experience in account management or onboarding in SaaS.
• Native or near-native proficiency in German and English.

Responsibilities

• Onboard new customers and assist with account setup.
• Analyze customer feedback and relay to the Product team.

Skills

Account Management

Onboarding

Consultative Selling

Communication Skills

Organizational Skills

Tech Savvy

German Proficiency

English Proficiency

Education

Relevant Degree

Job description

Who we are

Lodgify is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. We have raised $30M to support our growth!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of over 350 people from more than 60 nationalities, founded in sunny Barcelona.

About the role

To continue our growth, we are looking for a Onboarding Specialist with German to join our team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through account and connection setup. After setup, you will maintain ownership of the customer relationship, following up regularly to upsell product features and plans.

How will you make an impact?

• Onboard new customers by assisting them in setting up their Lodgify accounts, connections, and providing training via phone calls and screen-sharing sessions.
• Understand customer objectives and potential to correctly set up their accounts and support them throughout their customer journey.
• Provide a consultative approach to ensure proper utilization of Lodgify.
• Analyze the customer base and proactively work with your pipeline to improve adoption and drive upgrades or upsells.
• Gather customer feedback regarding bugs, improvements, and new functionalities, and relay this to the Product team.
• Collaborate with other departments (Sales, Support, Product, etc.) to maximize value for customers.

What makes you a great fit?

• At least 1 year of experience as an account manager or onboarding specialist in a high-growth SaaS environment, or a recent graduate with a relevant degree.
• Tech-savvy with the ability to fully understand our software.
• Native or near-native proficiency in German and English.
• Experience negotiating and handling commercial conversations in a consultative manner.
• Ability to manage multiple accounts simultaneously.
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
• Strong organizational skills and attention to detail.
• Fast learner, capable of keeping up in a fast-growing environment.
• Experience in the vacation rental software industry is preferred.

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we foster energy, hard work, and passion. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels heard and valued.

What's in it for you?

• The flexibility to work from home.
• Salary in EUR/USD.
• Expense coverage for computers and gadgets to support remote work.
• An international team of over 60 nationalities.
• Travel opportunities to our annual team-building events at the company's expense.
• A referral program with paid incentives.
• Opportunities for growth and development.
• Virtual team activities to enhance remote work fun.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English.