Onboarding & Live Events Operations Lead

Let's Do This; United States; On-site; GBP 52,000 - 71,000; Full time

Job summary

Let's Do This is seeking an Onboarding & Support Executive to deliver a world-class experience for Event Organizers across the US. You will own onboarding, support, implementation, and live operations, ensuring smooth builds and runbooks while collaborating with Product, Engineering, and Account Management teams.

Ideal candidates have 3–5 years in SaaS support or operations, strong communication, and a passion for AI and automation.

Qualifications

• 3–5 years in support or operations in SaaS.
• Strong communication and organizational skills.
• Experience with Intercom, Notion, Asana or similar tools.
• Curiosity about AI and automation.
• Ability to prioritize and manage high volumes of work.

Responsibilities

• Act as the primary operational contact for Event Organizers.
• Manage support requests from initial investigation through resolution.
• Troubleshoot platform and workflow issues independently.
• Help organizers configure event builds, pricing, ticketing, and workflows.
• Provide hands-on support during critical build, launch, and live events.
• Clearly communicate issues, workarounds, and next steps.
• Log, triage, and expand bugs while keeping organizers informed.
• Maintain high responsiveness during busy periods.
• Support organizers with race-day prep and operational planning.
• Create and execute event runbooks and checklists.
• Travel to events to provide on-ground support when required.
• Train organizers and staff on workflows and tooling.
• Identify recurring issues and improve self-serve resources.
• Share organizer feedback with Product, Engineering, and teams.

Skills

Strong communication

Organizational skills

Tooling experience (Intercom, Notion, 

AI & automation curiosity

Prioritization & multi-tasking

Tools

Intercom

Notion

Asana

Job description

Let's Do This is seeking an Onboarding & Support Executive to deliver a world-class experience for Event Organizers across the US. You will own onboarding, support, implementation, and live operations, ensuring smooth builds and runbooks while collaborating with Product, Engineering, and Account Management teams.

Ideal candidates have 3–5 years in SaaS support or operations, strong communication, and a passion for AI and automation.