Onboarding & Growth CSM for Startups & SMBs

Mesh Payments Inc.; United States; Hybride; USD 70 000 - 105 000; Plein temps

Avantages offerts par ce poste

Dental & Vision Benefits

Disability & Life Insurance

FSA

Parental Leave

Unlimited Vacation Policy

Company equity

Hybrid and flexible

401K (US)

Résumé du poste

Mesh Payments Inc. is seeking a Customer Success Manager to lead onboarding for a portfolio of startups and small businesses. You will monitor health, drive adoption through targeted programs, and identify opportunities to grow spend as customers scale.

You will own renewals and coordinate with partner contacts to ensure a smooth onboarding experience. The role requires hands-on AI tool experience (Claude, Gemini) and strong written/verbal communication, with a preference for those familiar with

Qualifications

• 2-4 years of experience in customer service, or 1-2 years as a Customer Success Manager
• Comfortable managing a high volume of accounts at once
• Clear, friendly verbal and written communication
• Hands-on experience working with AI tools (Claude, Gemini) is a must
• Familiarity with CRM tools (Salesforce) is a plus, but not required

Responsabilités

• Own onboarding for a portfolio of new customers
• Monitor account health across your portfolio and spot risk early
• Run programs (emails, trainings, help content) to drive adoption
• Spot opportunities to grow each customer’s spend with Mesh
• Own renewals across your portfolio and escalate for higher-touch cases
• Coordinate with partner contacts during onboarding handoffs
• Bring customer voice back to Product and Sales

Connaissances

Customer service experience

Account management

AI tools (Claude, Gemini)

CRM tools (Salesforce)

Outils

Salesforce

Description du poste

Mesh Payments Inc. is seeking a Customer Success Manager to lead onboarding for a portfolio of startups and small businesses. You will monitor health, drive adoption through targeted programs, and identify opportunities to grow spend as customers scale.

You will own renewals and coordinate with partner contacts to ensure a smooth onboarding experience. The role requires hands-on AI tool experience (Claude, Gemini) and strong written/verbal communication, with a preference for those familiar with