Onboarding Experience Lead (Remote)

Wing Assistant

United States

Remote

USD 65,000 - 95,000

Full time

14 days+

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Job summary

Wing Assistant is seeking an HR Onboarding Specialist to guide new hires from offer to integration, delivering structured onboarding sessions and ensuring smooth setup of systems and access. You will collaborate with Talent Acquisition, HR Operations, and Compliance to onboard new employees, maintain checklists, and report feedback to continuously improve the onboarding experience.

This role requires strong communication, organization, and experience in remote-friendly environments.

Qualifications

Minimum 3 years of experience in HR onboarding, training coordination, or HR operations—preferably in a BPO, staffing, or remote-first environment.
Excellent communication and interpersonal skills, with strong empathy for new employees.
Highly organized and detail-oriented, capable of managing multiple onboarding cycles simultaneously.
Proficiency in Google Workspace, HRIS/ATS platforms, and onboarding or employee management tools.
Strong understanding of remote workforce practices and virtual communication norms.
Comfortable facilitating live sessions or presentations for groups.

Responsibilities

Manage and execute the end-to-end onboarding process for new hires, from offer confirmation to HR and departmental handover.
Conduct new hire orientations covering company policies, culture, communication standards, HR procedures, and performance expectations.
Ensure timely setup of system access, credentials, and HR-related accounts prior to a new hire’s start date.
Collaborate with Talent Acquisition, HR Operations, and relevant departments to verify completion of pre-employment and onboarding requirements.
Maintain warm, clear, and proactive communication with new hires throughout the onboarding journey, addressing questions and concerns.
Track onboarding progress, maintain checklists, and ensure timely completion of all required HR and compliance steps.
Collect, organize, and report feedback from new employees to enhance the onboarding experience and engagement.
Coordinate with People Operations and Compliance teams for documentation, contract execution, policy acknowledgments, and regulatory requirements.
Support new hires’ transition into role-specific training or departmental integration, ensuring no gaps in information, setup, or expectations.
Contribute to continuous improvement of HR onboarding processes, materials, and workflow enhancements.