Onboarding Experience Lead

ochsner; New Orleans (LA); On-site; USD 42,000 - 61,000; Full time

Job summary

Ochsner is seeking an onboarding coordinator to serve as the primary contact for new hires and department leaders, coordinating orientations, documentation, and timelines. You will partner with recruiting and leadership to maintain trackers and ensure accurate, compliant onboarding workflows.

The role emphasizes strong organizational and communication skills, collaboration with multiple teams, and safeguarding sensitive information while driving process improvements across onboarding programs.

Qualifications

• Knowledge of provider onboarding workflows, including new provider orientations, documentation and onboarding timelines.
• Experience using provider tracking systems.
• Strong organizational skills to manage multiple physician and APP onboarding tasks, deadlines and documentation efficiently.
• Excellent communication skills for collaborating with new hires and key stakeholders involved in the onboarding process.
• Strong collaboration skills to work effectively with key teams and stakeholders involved in recruitment and onboarding processes.
• Understanding of company policies, employment laws, and compliance requirements.
• Ensuring accuracy in documentation and compliance with legal requirements.
• Ability to troubleshoot onboarding issues and escape when necessary.
• Ability to handle sensitive employee information securely.

Responsibilities

• Build relationships with new hires, hiring managers and other key stakeholders to enable and support the onboarding function.
• Serves as the primary point of contact during onboarding process and provides high level support to the department leadership and new hires.
• Managing multiple onboarding tasks, deadlines, and documentation efficiently.
• Partner with recruiting team members and leadership with creating & updating new hire trackers, collecting required candidate documents, conducting new hire background checks, and organizing new provider orientation.
• Support organization-wide strategy and processes.
• Oversee post onboarding survey results.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Onboarding workflows

Tracking systems

Organizational skills

Communication

Cross-team collaboration

Compliance knowledge

Troubleshooting

Data privacy

Education

Associate's degree

HS diploma + 2y exp

Tools

Provider tracking systems

Job description

Ochsner is seeking an onboarding coordinator to serve as the primary contact for new hires and department leaders, coordinating orientations, documentation, and timelines. You will partner with recruiting and leadership to maintain trackers and ensure accurate, compliant onboarding workflows.

The role emphasizes strong organizational and communication skills, collaboration with multiple teams, and safeguarding sensitive information while driving process improvements across onboarding programs.