Onboarding Experience Coordinator

JPMorgan Chase & Co.; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a New Hire Experience Program Coordinator to support end-to-end onboarding and integration for new employees.

This role collaborates with Talent Acquisition, Hiring Managers, Technology, Licensing & Registrations, Compliance, and HR teams to ensure new hires feel welcomed, prepared, and connected from offer through the first months. The ideal candidate is highly organized, customer-focused, and thrives on creating a positive employee experience.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in Employee Experience, HR, Recruiting Coordination, Learning & Development, Event Coordination, Operations, or related field.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and customer service mindset.
• Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Teams, with comfort adopting and utilizing AI-powered solutions to streamline processes and improve the user experience.

Responsibilities

• Partner with the Employee Experience team lead to coordinate the end-to-end onboarding activities from offer acceptance through the first 90 days of employment.
• Support pre-start activities, including welcome communications and introductory calls, onboarding schedules, and new hire preparation.
• Assist with Day 1 readiness, including technology setup coordination, access requests, welcome materials, and orientation logistics.
• Serve as a primary point of contact for new hires, answering questions and connecting them with appropriate resources.
• Coordinate new hire orientation sessions, welcome events, and onboarding programs.
• Track onboarding progress and elevate issues that may impact the new hire experience.
• Help develop initiatives that foster engagement, inclusion, and a sense of belonging for new hires.
• Assist with special projects related to employee experience, onboarding, and culture initiatives.

Skills

Organizational skills

Project management

Communication skills

Independent worker

AI-powered solutions adoption

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Outlook

PowerPoint

Excel

Teams

Job description

JPMorgan Chase & Co. is seeking a New Hire Experience Program Coordinator to support end-to-end onboarding and integration for new employees.

This role collaborates with Talent Acquisition, Hiring Managers, Technology, Licensing & Registrations, Compliance, and HR teams to ensure new hires feel welcomed, prepared, and connected from offer through the first months. The ideal candidate is highly organized, customer-focused, and thrives on creating a positive employee experience.