Onboarding Experience Architect

Trilogy Health Services; Kentucky; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Health & dental insurance

401(k) match

Student loan repayment

Tuition reimbursement

Mental health support

HSA/FSA

First-time homebuyers' program

Job summary

Trilogy Health Services is seeking an Onboarding Program Manager to lead the design, coordination, and continuous improvement of onboarding across the organization. The role focuses on creating a scalable, high-quality onboarding experience that strengthens readiness, engagement, and retention.

The position covers campuses, home office, and support services, with responsibilities from orientation delivery to content maintenance and trainer support.

Qualifications

• Bachelor's degree and 3-5 years of onboarding experience.

Responsibilities

• Leads onboarding programs across campus, home office, and support services.
• Oversees orientation delivery and ensures consistency across locations.
• Coordinates onboarding communications, materials, and employee experience.
• Owns onboarding during the blue badge period, including structure and expectations.
• Develops and maintains standardized job-specific onboarding checklists.
• Partners with subject matter experts to review and update onboarding content.
• Tracks onboarding completion, participation, and overall effectiveness.
• Manages onboarding content updates, compliance packets, and documentation.
• Leads training and support for facilitators through train the trainer efforts.
• Identifies and implements improvements to strengthen onboarding consistency and impact.
• Partners with cross functional teams to align onboarding with operational needs.
• Monitors onboarding feedback and metrics to drive continuous improvement.
• Other duties as assigned

Education

Bachelor Degree

Job description

Trilogy Health Services is seeking an Onboarding Program Manager to lead the design, coordination, and continuous improvement of onboarding across the organization. The role focuses on creating a scalable, high-quality onboarding experience that strengthens readiness, engagement, and retention.

The position covers campuses, home office, and support services, with responsibilities from orientation delivery to content maintenance and trainer support.