Onboarding & Training Programs Lead

Jobtailor; West Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Indigo Living is seeking an Onboarding Manager to oversee a comprehensive program for associates across communities and portfolios. You will establish standards, timelines, and milestones, own materials and curriculum, and continuously improve processes to align with our culture and operations.

As the primary contact for onboarding initiatives, you will run in-person and virtual orientation sessions, manage the LMS, design training modules, and develop touchpoints to support new hires through

Qualifications

• Associate's degree in business, accounting, or related field preferred; equivalent work experience may substitute for educational requirements
• Minimum of 2 years of experience in onboarding, training, learning and development, or talent development
• Multi-family housing experience strongly preferred
• Experience designing and implementing onboarding or training programs preferred
• Strong project management and program administration skills
• Ability to build relationships and influence stakeholders across all organizational levels
• Strong organizational skills with attention to detail and follow-through
• Ability to analyze data and make recommendations based on measurable outcomes
• Effective problem-solving and continuous improvement mindset
• Professional written and verbal communication skills
• Ability to work independently while managing multiple priorities

Responsibilities

• Manage and maintain onboarding program for Indigo Living associates
• Establish onboarding standards, timelines, and milestones across communities and portfolios
• Own and maintain onboarding materials, resources, schedules, and curriculum
• Continuously improve onboarding processes aligned with company culture, values, and operational expectations
• Serve as the primary point of contact for onboarding initiatives and new hire integration
• Facilitate company orientation and onboarding sessions in person and virtually
• Manage the LMS, including new users, assigned learning plans, policies, and resources
• Design and deliver training modules supporting new employee readiness and role confidence
• Develop touchpoints supporting new associates during their transition into the organization
• Partner with property managers to create individualized onboarding plans
• Coordinate and support peer mentor programs
• Measure onboarding effectiveness through surveys, retention data, performance indicators, and associate feedback
• Analyze onboarding trends and identify improvement opportunities
• Partner with HR, Regional Managers, Property Managers, and support departments to ensure onboarding success
• Promote organizational culture, engagement initiatives, and company values throughout onboarding
• Perform other duties as assigned

Skills

Onboarding program management

Training module design

Project management

Data analysis

Multi-family housing experience

Education

Associate's degree in business or related field

Tools

LMS management

Curriculum development

Job description

Indigo Living is seeking an Onboarding Manager to oversee a comprehensive program for associates across communities and portfolios. You will establish standards, timelines, and milestones, own materials and curriculum, and continuously improve processes to align with our culture and operations.

As the primary contact for onboarding initiatives, you will run in-person and virtual orientation sessions, manage the LMS, design training modules, and develop touchpoints to support new hires through