Onboarding Enablement Architect

SentriLock; West Chester Township (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

SentriLock is seeking a Customer Enablement Specialist to own the end-to-end enablement workstreams for onboarding projects and drive ongoing education across the customer lifecycle. You will assess customer needs, tailor persona-based enablement plans, and facilitate virtual and onsite learning for administrators, leaders, and end users, ensuring readiness and adoption across SentriLock solutions.

In collaboration with Implementation Project Managers, you will integrate milestones, identify

Qualifications

• Three or more years of experience in customer enablement, customer education, SaaS onboarding, implementation, training, customer success, or a comparable customer-facing function.
• Experience assessing learning needs and developing customer training or enablement plans.
• Experience facilitating virtual and onsite learning for varied audiences, including administrators, end users, operational leaders, and executives.
• Experience supporting complex customer implementations, organizational change, or multi-stakeholder programs.
• Ability to translate complex technical concepts and workflows into clear, practical learning experiences and business outcomes.
• Ability to use qualitative and quantitative evidence to evaluate learning effectiveness and customer readiness.

Responsibilities

• Own end-to-end enablement workstreams for onboarding projects, including discovery, planning, delivery, reinforcement, measurement, and handoff.
• Develop and maintain a documented Customer Enablement Plan defining audiences, objectives, delivery methods, milestones, responsibilities, risks, reinforcement needs, and completion measures.
• Determine blend of virtual, onsite, webinar, and self-service learning based on customer needs and risk.
• Integrate enablement milestones into onboarding project plans.
• Measure participation, learning, confidence, readiness, and program effectiveness using defined tools.

Skills

Customer enablement

Learning needs assessment

Virtual & onsite training

Stakeholder management

Project coordination

Change management

Adult learning theory

Executive communication

Education

Bachelor’s degree in Education, Business, Communications, Instructional Design, or related field

Instructional design background

Tools

Learning Management System (LMS)

Webinar platforms

Project management systems

Job description

SentriLock is seeking a Customer Enablement Specialist to own the end-to-end enablement workstreams for onboarding projects and drive ongoing education across the customer lifecycle. You will assess customer needs, tailor persona-based enablement plans, and facilitate virtual and onsite learning for administrators, leaders, and end users, ensuring readiness and adoption across SentriLock solutions.

In collaboration with Implementation Project Managers, you will integrate milestones, identify