Learning Experience Architect for Enablement

SentriLock; Ohio; On-site; USD 70,000 - 110,000; Full time

Job summary

SentriLock is seeking an Enablement Content Creator to design, develop, and govern enablement content across the customer lifecycle. This role serves as the content engine for onboarding, adoption, customer growth, feature releases, and internal employee development, owning curriculum to empower Enablement Specialists.

You will translate product updates into training materials, build structured curricula for onboarding and ongoing education, and measure impact through learner feedback and

Qualifications

• Five or more years of experience in instructional design, curriculum development, enablement, training, education, content development, or a related field.
• Experience building structured training programs and learning materials for multiple audiences.
• Strong writing, editing, visual storytelling, and content-development skills.
• Experience creating content across multiple formats, including presentations, written guides, digital learning, and video.
• Strong project management, prioritization, and stakeholder-management skills.
• Degree, certification, or demonstrated expertise in instructional design, learning experience design, education, communications, or a related discipline.
• Experience with learning management systems, authoring tools, video-production tools, or knowledge-management platforms.
• Experience in SaaS, technology, real estate technology, or a related industry.
• Experience measuring learning outcomes and connecting training effectiveness to adoption or business results.

Responsibilities

• Design persona-based learning journeys for customers and employees.
• Develop structured curricula for onboarding, adoption, feature releases, upgrades, expansion, and ongoing education.
• Create learning objectives, assessments, reinforcement activities, and certification programs when appropriate.
• Build and maintain learning paths for administrators, customer leaders, end users, and internal Support team.
• Create and maintain training presentations, facilitator guides, participant guides, videos, and microlearning modules.
• Develop knowledge articles, self-service resources, job aids, quick-reference guides, and release-training materials.
• Maintain internal onboarding content and role-based learning programs for Customer Support teams.
• Develop content that can be delivered live, virtually, asynchronously, or through an LMS.
• Apply adult learning principles and instructional design practices to create engaging learning experiences.
• Design content for accessibility, usability, consistency, and reuse across delivery channels.
• Measure content effectiveness using learner feedback, assessments, usage trends, and business outcomes.
• Continuously improve content based on performance data, product changes, and feedback from Enablement Specialists.
• Partner with Product, Customer Success, Support, Marketing, Sales, and Implementation teams.
• Translate product updates and process changes into clear customer-facing and employee-facing learning materials.
• Support launch readiness by creating content aligned with release timing and target audiences.
• Coordinate SME reviews and approvals to ensure accuracy.

Skills

Instructional design

Curriculum development

Enablement

Training

Content development

Educational communications

Education

Instructional design degree or certification

Learning experience design

Communications degree

Tools

Learning Management Systems

Authoring tools

Video production tools

Knowledge-management platforms

Job description

SentriLock is seeking an Enablement Content Creator to design, develop, and govern enablement content across the customer lifecycle. This role serves as the content engine for onboarding, adoption, customer growth, feature releases, and internal employee development, owning curriculum to empower Enablement Specialists.

You will translate product updates into training materials, build structured curricula for onboarding and ongoing education, and measure impact through learner feedback and