Onboarding & Adoption Enablement Specialist

SentriLock; Ohio; On-site; USD 60,000 - 80,000; Full time

Job summary

SentriLock is seeking a Customer Enablement Specialist who owns the people-readiness workstream for onboarding engagements and delivers ongoing enablement across the customer lifecycle, ensuring administrators, leaders, and end users can confidently use SentriLock solutions.

You will partner with Implementation Project Managers, develop persona-based enablement plans, assess learning needs, facilitate virtual and onsite training, measure readiness, and provide documented findings to enable

Qualifications

• Three or more years of experience in customer enablement, customer education, SaaS onboarding, implementation, training, customer success, or a comparable customer-facing function.
• Experience assessing learning needs and developing enablement plans.
• Experience facilitating virtual and onsite learning for varied audiences, including administrators, end users, operational leaders, and executives.
• Experience supporting complex customer implementations, organizational change, or multi-stakeholder programs.
• Ability to translate complex technical concepts and workflows into clear, practical learning experiences and business outcomes.
• Ability to use qualitative and quantitative evidence to evaluate learning effectiveness and customer readiness.
• Strong project coordination, risk identification, prioritization, executive communication, and stakeholder-management skills.
• Bachelor’s degree in Education, Business, Communications, Instructional Design, or related field, or an equivalent combination of relevant education and professional experience.
• Background in adult learning, facilitation, change management, instructional design, or learning experience design.

Responsibilities

• Own end-to-end enablement workstream for onboarding projects.
• Develop and maintain a documented Customer Enablement Plan defining audiences, learning objectives, delivery methods, milestones, customer responsibilities, readiness risks, reinforcement needs, and completion measures.
• Determine blend of virtual, onsite, webinar, and self-service learning based on customer complexity, segmentation, workflows, and risk.
• Integrate enablement milestones, dependencies, and completion criteria into the customer onboarding project plan.
• Manage multiple customer enablement engagements with a high degree of independence and sound judgment.
• Conduct structured learning-needs and readiness assessments with customer administrators, leaders, end users, and other stakeholders.
• Identify workflow, knowledge, confidence, communication, sponsorship, and change-readiness gaps that could affect adoption or launch success.
• Establish persona-specific learning objectives and readiness expectations for each customer engagement.
• Evaluate readiness before and after training and develop risk-based reinforcement plans when expectations are not met.
• Escalate material readiness risks and recommend corrective actions to the Implementation Project Manager and Manager, Customer Onboarding & Enablement.
• Provide documented people-readiness findings and recommendations as part of onboarding completion and Customer Success handoff.
• Facilitate engaging virtual, onsite, webinar, and blended learning experiences for administrators, end users, operational leaders, executives, and other personas.
• Adapt standardized curricula to customer workflows and business needs without compromising learning objectives, accuracy, or content integrity.
• Use demonstrations, scenarios, guided practice, knowledge checks, and observed task completion to validate understanding and role proficiency.
• Deliver customer-leader briefings focused on sponsorship, adoption expectations, communications, and organizational readiness.
• Provide office hours, follow-up coaching, refresher sessions, and targeted reinforcement throughout onboarding and hypercare.
• Lead enablement for complex, multi-audience, enterprise, or strategically important customer engagements.
• Measure participation, learning, confidence, readiness, satisfaction, and program effectiveness using defined tools and methods.
• Analyze results, identify learning gaps, and determine when additional intervention or reinforcement is required.
• Document enablement outcomes, unresolved risks, and recommended post-launch actions for Customer Success Managers and Strategic Account Managers.
• Identify recurring learning barriers and recommend improvements to curriculum, onboarding processes, product experiences, and support resources.
• Maintain accurate enablement plans, attendance, assessment results, risks, and outcomes in designated systems.
• Ongoing Enablement Programs
• Deliver new-administrator onboarding, end-user refreshers, feature-release education, upgrade training, expansion onboarding, and other lifecycle enablement programs.
• Own one or more recurring enablement programs and use utilization and effectiveness data to recommend improvements.
• Support scaled webinars, office hours, and self-service learning experiences.
• Partner with Customer Success Managers and Strategic Account Managers to evaluate post-launch requests and recommend the appropriate enablement intervention.
• Participate in pilots and validate customer learning readiness before new programs or experiences are scaled.

Skills

Customer enablement

SaaS onboarding

Training delivery

Project coordination

Stakeholder management

Adult learning

Education

Bachelor’s degree in Education, Business, Communications, Instructional Design, or related field

Tools

Learning management systems

Webinar platforms

Virtual training tools

Customer success platforms

Project-management systems

Job description

SentriLock is seeking a Customer Enablement Specialist who owns the people-readiness workstream for onboarding engagements and delivers ongoing enablement across the customer lifecycle, ensuring administrators, leaders, and end users can confidently use SentriLock solutions.

You will partner with Implementation Project Managers, develop persona-based enablement plans, assess learning needs, facilitate virtual and onsite training, measure readiness, and provide documented findings to enable