Onboarding & Customer Support Specialist

Workoo Technologies; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A technology service provider is seeking an Onboarding Customer Support Specialist to ensure smooth onboarding of clients to their platforms. Responsibilities include coordinating installations, troubleshooting technical issues, and providing training and ongoing support. Ideal candidates are customer-focused, possess strong problem-solving skills, and are proficient with tools like Microsoft Office and Zendesk. A minimum of 1 year in customer service in a technical environment is required.

Qualifications

• 1+ years experience in Technical Support, Help Desk Support or Customer Service.
• Experience with IP & Telephony preferred.
• Ability to work well individually or in a team.

Responsibilities

• Coordinate with end users for seamless system installations.
• Resolve onboarding and technical support issues via call/email.
• Provide customer-centric support and technical diagnostics.

Skills

Customer service skills

Problem resolution

Strong communication skills

Analytical problem-solving skills

Teamwork

Tools

Microsoft Office Suite

Zendesk

Google Cloud Suite

Job description

A technology service provider is seeking an Onboarding Customer Support Specialist to ensure smooth onboarding of clients to their platforms. Responsibilities include coordinating installations, troubleshooting technical issues, and providing training and ongoing support. Ideal candidates are customer-focused, possess strong problem-solving skills, and are proficient with tools like Microsoft Office and Zendesk. A minimum of 1 year in customer service in a technical environment is required.