Account Specialist

Workwell Group; San Diego (CA); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Workwell North America in San Diego is seeking an organized Account Specialist to support onboarding and ongoing administration of our contingent workforce. You will guide workers through onboarding, ensure documentation and screening are complete, and maintain accurate assignment data to enable payroll and invoicing.

You will collaborate with Account Managers, respond to queries, and help workers and hiring managers access time-entry and approval systems.

Qualifications

• BA/BS degree from an accredited university.
• At least two years’ experience in HR payroll or a similar environment.
• Knowledge of state-specific employment laws and compliance requirements.
• A process-driven approach and commitment to consistency and standardisation.
• Excellent attention to detail and accuracy.
• Strong communication, organisation and problem-solving skills.
• The ability to respond quickly and work effectively to strict deadlines.
• Intermediate proficiency in Microsoft Excel and Adobe Acrobat.
• Previous experience as a mentor or team lead.

Responsibilities

• Initiating contingent worker onboarding promptly following the receipt of a client requisition.
• Welcoming new contingent workers through personalised telephone and email contact.
• Managing the end-to-end onboarding process, ensuring all EWM and client compliance requirements are completed.
• Coordinating pre-employment background checks and drug screening in line with approved client requirements.
• Administering Form I-9 completion in accordance with USCIS regulations.
• Providing regular, proactive onboarding updates to Account Managers and clients.
• Acting as a key point of contact for contingent workers and associated client hiring managers.
• Supporting workers and hiring managers with access to the relevant time-entry and approval systems.
• Entering, auditing and correcting assignment data to support accurate payroll and client invoicing.
• Responding to worker and hiring-manager queries and escalating sensitive matters when appropriate.
• Building a strong understanding of EWM’s onboarding, payroll, timekeeping, safety-incident and benefits-eligibility processes.
• Maintaining confidence and fluency across the systems used for onboarding, screening, timekeeping and assignment administration.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Ability to meet deadlines

Education

BA/BS degree

Tools

Microsoft Excel

Adobe Acrobat

Job description

Account Specialist

Employment type: Full-time, Non-Exempt

The opportunity

We’re looking for a highly organised and responsive Account Specialist to support the successful onboarding and ongoing administration of our contingent workforce. In this role, you’ll guide contingent workers through the onboarding process, ensure all documentation and screening requirements are completed accurately, and maintain high-quality assignment data. You’ll also serve as a trusted point of contact for workers and hiring managers, working closely with Account Managers to keep clients informed and resolve queries promptly. This is an excellent opportunity for someone with experience in HR, payroll or a similar operational environment who enjoys working at pace, managing deadlines and delivering a positive experience for both workers and clients.

What you’ll be doing

• Initiating contingent worker onboarding promptly following the receipt of a client requisition
• Welcoming new contingent workers through personalised telephone and email contact
• Managing the end-to-end onboarding process, ensuring all EWM and client compliance requirements are completed
• Coordinating pre-employment background checks and drug screening in line with approved client requirements
• Administering Form I-9 completion in accordance with USCIS regulations
• Providing regular, proactive onboarding updates to Account Managers and clients
• Acting as a key point of contact for contingent workers and associated client hiring managers
• Supporting workers and hiring managers with access to the relevant time-entry and approval systems
• Entering, auditing and correcting assignment data to support accurate payroll and client invoicing
• Responding to worker and hiring-manager queries and escalating sensitive matters when appropriate
• Building a strong understanding of EWM’s onboarding, payroll, timekeeping, safety-incident and benefits-eligibility processes
• Maintaining confidence and fluency across the systems used for onboarding, screening, timekeeping and assignment administration

What we’re looking for

You’ll be someone who combines strong attention to detail with a genuine sense of urgency. You’ll be confident managing multiple tasks and deadlines, while maintaining accuracy and keeping colleagues, clients and workers up to date.

You’ll also have:

• A BA/BS degree from an accredited university
• At least two years’ experience in HR payroll or a similar environment
• Knowledge of state-specific employment laws and compliance requirements
• A process-driven approach and commitment to consistency and standardisation
• Excellent attention to detail and accuracy
• Strong communication, organisation and problem-solving skills
• The ability to respond quickly and work effectively to strict deadlines
• Intermediate proficiency in Microsoft Excel and Adobe Acrobat
• Previous experience as a mentor or team lead

Working environment

This is an office-based professional role involving regular written and verbal communication with workers, clients, vendors, managers and other stakeholders. The position includes attending meetings in person and through telephone or video conferencing and routinely using standard office equipment. Occasional lifting of office supplies weighing up to 20 pounds may be required. Travel is not expected.

Interested?

If you’re an organised, detail-focused professional who enjoys supporting people, maintaining compliance and delivering an excellent service in a fast-moving environment, we’d love to hear from you.

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

Brand: Workwell North America
Territory: America
Location: San Diego
Salary: $24 – $27 per hour
Workplace: Hybrid
Experience: Mid
Hours: Mon – Fri 8am – 5pm