Onboarding & Client Success Associate

Kobalt Music Group; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Kobalt Music Group is seeking a Customer Success Associate to be the primary contact for our members, handling inquiries with Zendesk and collaborating across teams to enhance our services.

You will help onboard clients, assist with catalog ingestion and data clean-up, and manage client accounts for royalty statements and ongoing administration during publishing and administration agreements.

Qualifications

• 1-3 years of relevant experience or a similar role.
• Strong organizational and prioritization skills with the ability to remain calm under pressure and complete tasks efficiently.
• A collaborative team player who is adaptable and confident in a fast-paced, evolving environment.
• High level of integrity and trustworthiness, with the ability to handle confidential information sensitively.

Responsibilities

• Provide support to the Kosign team with scheduled administrative tasks as well as Kosign’s clients responding to queries via Zendesk.
• Ensure Kosign has all relevant information required for successful client onboarding and assist with ongoing catalog ingestion and data clean-up.
• Maintain and optimize client account information for efficient catalog registration, royalty collection, and ongoing administration for client agreements.
• Work cross-functionally with Kosign’s Operations department to support production and distribution of client royalty statements, and understand Kosign’s services and systems.
• Coordinate and delegate Core team duties such as pre-statement and post-statement tasks, ensuring timely and accurate completion.
• Design and develop new processes to enhance efficiency and track performance metrics of new processes.

Skills

Customer-focused communication

Organizational skills

Team collaboration

Adaptability

Tools

Zendesk

Job description

Kobalt Music Group is seeking a Customer Success Associate to be the primary contact for our members, handling inquiries with Zendesk and collaborating across teams to enhance our services.

You will help onboard clients, assist with catalog ingestion and data clean-up, and manage client accounts for royalty statements and ongoing administration during publishing and administration agreements.