Customer Success Customer Success · New York City

Kobalt Labs co; New York (NY); Sur place; USD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Lunch in-office

Employer-paid health premiums for you

Paid time off and company holidays

Résumé du poste

Kobalt Labs co is hiring for a Customer Success role in New York. You will own end-to-end customer implementations, from scoping and configuration through UAT, training, and go-live. Build deep relationships with customer leadership and our engineering team to understand workflows and strategic goals.

You will translate technical needs for non-technical stakeholders, create helpful documentation, and drive adoption to expand our partnerships with financial institutions.

Qualifications

• 3–5 years in customer success or related role.
• Experience delivering technical projects end-to-end.
• Strong project management skills with multiple stakeholders.
• Commercial mindset and customer growth focus.
• Willing to travel up to 25% for onsite work.

Responsabilités

• Own customer implementations end-to-end from scope to go-live.
• Build deep relationships with practitioners and executives.
• Explain technical concepts to non-technical stakeholders.
• Create and maintain admin guides, FAQs, and docs.
• Drive adoption and expansion to grow the relationship.

Connaissances

Experience in customer success

Technical project delivery

Project management

Business acumen

Travel willingness

Description du poste

About Kobalt Labs

Kobalt is the AI-native compliance operating system for financial institutions (FIs). Compliance is critical for FIs to get right, but most of their work still happens manually, in legacy technology or Excel.

Banks, credit unions, and fintechs across the country use Kobalt to run third party due diligence, screen marketing collateral, and stay current with the ever-changing regulatory landscape. Since our Series A, we've grown revenue more than 5x and work with some of the most notable names in financial services, including Chime, Upstart, and affirm.

The Role

Customer Success at Kobalt owns customer outcomes end-to-end, from implementation and adoption through expansion, working closely with customer leadership and our engineering team.

Customer Success is also a major driver of our growth: our best customers expand with us and bring us into other financial institutions. This role is perfect for someone who genuinely loves spending time with customers, solving their problems, and turning those relationships into lasting partnerships.

What You'll Do

• Own customer implementations end-to-end, from scoping and technical configuration through UAT, training, and go-live.

• Build deep relationships with customers, working with practitioners and executives to understand their workflows, priorities, and broader strategic goals.

• Understand the underlying need behind customer requests, scope an initial approach with engineering, and explain technical concepts back to non-technical stakeholders.

• Build and maintain customer-facing documentation, including help content, FAQs, admin guides, and reusable implementation methodology.

• Drive customer adoption and expansion, ensuring customers get increasing value from Kobalt and identifying opportunities to grow the relationship.

Qualifications

• 3–5 years of experience in customer success, implementation, consulting, project management, or a similar customer-facing role.

• Experience with technical project delivery and comfortable owning a project from kickoff through go-live, including coordinating multiple stakeholders and driving projects forward.

• Strong project management skills, with the ability to manage multiple concurrent implementations simultaneously.

• Commercially minded and motivated to grow customer relationships through a consultative, trust-first approach.

• Willing to travel occasionally (under 25%) for customer and onsite work.

Compensation and Benefits

• $175k base salary + equity

• Lunch provided in-office

• 100% employer-paid medical, dental, and vision premiums for employees and dependents

• Paid time off and paid company holidays