Director, Client Onboarding

Kobalt Music; Nashville (TN); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Diverse and inclusive workplace

Supportive work environment

Opportunity to work with influential talents

Job summary

A leading music company in Nashville is seeking a Director, Client Onboarding to oversee key client onboarding processes. The role involves managing multiple projects, collaborating across departments, and analyzing large datasets to ensure seamless integration. Ideal candidates will possess excellent communication and problem-solving skills, with a strong background in client service and project management. This position offers the opportunity to work with a diverse and inclusive team that champions creativity and collaboration.

Qualifications

• Skilled at managing multiple onboarding projects with complex dependencies.
• Exceptional communication and problem-solving skills.
• Proficient in Excel and comfortable handling large datasets.

Responsibilities

• Conduct pre-deal implementation scoping calls for large client onboardings.
• Manage end-to-end project timelines coordinating across departments.
• Review and analyze large datasets to ensure accurate data ingestion.

Skills

Project management

Data analysis

Communication skills

Problem-solving

Client service

Excel proficiency

Large dataset management

Education

Experience in client onboarding or related field

Tools

SQL

Job description

Recruitment Manager at Kobalt Music - We're HIRING.

The Role

Kobalt Music is seeking a Director, Client Onboarding to oversee the onboarding of key clients across the business. This pivotal role ensures that clients move seamlessly through the onboarding lifecycle from contract entry to catalog ingestion, copyright registration, and beyond while proactively addressing potential roadblocks.

You will serve as the central point of contact for priority onboarding projects, managing complex workflows and collaborating cross-functionally to deliver a world-class experience for Kobalt’s clients. This position blends project management, client service, and data analysis, and is ideal for someone who thrives on detail, collaboration, and solving complex challenges.

What You’ll Do

Client Onboarding Responsibilities

• Conduct pre-deal implementation scoping calls for large client onboardings to define needs, scope, and timelines.
• Lead post-deal kickoff meetings, outlining key milestones and expectations for internal and external stakeholders.
• Manage end-to-end project timelines, coordinating across departments to ensure smooth onboarding.
• Partner with Contract Administration, Copyright, Royalties, and Technology teams to remove barriers and maintain momentum.
• Review, clean, and analyze large datasets (CWR v2.1/v2.2, catalogue shipments, CIF, .csv files) to ensure accurate data ingestion.
• Monitor onboarding performance metrics and proactively identify areas for process improvement.
• Support income tracking and revenue recognition activities across key client accounts.

Who You Are

• Skilled at managing multiple onboarding projects with complex dependencies and cross-functional teams.
• Comfortable handling large datasets and reconciling client data with precision and consistency.
• Exceptional communication and problem-solving skills with a service-first mindset.
• Proficient in Excel (pivot tables, vlookups) and data handling; experience with SQL is a plus.
• Adapts rapidly to new systems, processes, and business priorities while maintaining high standards of accuracy.
• Demonstrable experience in client onboarding, project management, music publishing, or a related field.
• Strong technical skills in Excel, CSV handling, and data reconciliation.
• Experience working cross-functionally with Legal, Finance, Operations, and Client Service teams.
• Knowledge of music publishing, royalties, and copyright is highly desirable.
• Proven ability to manage multiple projects and meet tight deadlines in a dynamic environment.

What Success Looks Like

By Month 3: You’ll have developed a clear understanding of Kobalt’s onboarding processes, tools, and cross-team collaboration workflows.

By Month 6: You’ll be independently managing multiple large-scale client onboardings with precision and confidence.

By Year 1: You’ll have optimized onboarding processes, contributed to automation initiatives, and improved overall client onboarding efficiency.

Key Behaviours for Success

• Client-Centric Thinking: Anticipates client needs, ensuring a seamless and professional onboarding experience.
• Attention to Detail: Maintains rigorous standards for data accuracy and documentation across complex onboarding workflows.
• Collaborative Leadership: Works effectively across departments, building strong partnerships to deliver successful outcomes.

Interview Process

• Introductory call with a member of our Recruitment Team
• Interviews with the Onboarding and W&PR leadership team
• Optional task or case study (role dependent)
• Final stage interview and Q&A
• Feedback at each stage

We aim to complete the full interview process from the initial screening call to the offer within three to four working weeks. Our Recruitment Team will keep you informed throughout.

Why Choose Us

At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, and Andrew Watt, as well as acclaimed writers like Simon Aldred and Clarence Coffee Jr.

We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative shape how we work and grow together.

Kobalt is an equal opportunity employer. We are committed to building a diverse, inclusive, and supportive workplace. If you need any adjustments during the hiring process, please let us know.

Applicants must be eligible to work in the United States. A full background check will be conducted upon acceptance of an offer.