Customer Success Lead — Implementations & Growth

Kobalt Labs; New York (NY); On-site; USD 175,000 - 185,000; Full time

Benefits offered by this job

Lunch in-office

100% employer-paid health benefits

Paid time off

Equity

Job summary

Kobalt Labs is seeking an experienced Customer Success professional in the United States (New York area) to own customer outcomes end-to-end—from implementation through expansion. You will partner with customer leadership and our engineering team to ensure successful adoption and growth.

The role emphasizes solving customer problems, building lasting partnerships, and driving cross-functional collaboration. Candidates should be comfortable traveling up to 25% for onsite work.

Qualifications

• 3-5 years of customer-facing experience in success, implementation, or advisory roles.
• Experience delivering technical projects from kickoff to go-live.
• Strong project management with multiple concurrent implementations.
• Commercial mindset focused on growing customer relationships.
• Willing to travel up to 25% for onsite work.

Responsibilities

• Own customer implementations end-to-end from scoping and configuration to UAT, training and go-live.
• Build deep relationships with customers, understanding workflows and strategic goals.
• Translate customer needs for engineering and explain technical concepts to non-technical stakeholders.
• Create and maintain customer-facing documentation (how-tos, FAQs, guides).
• Drive adoption and expansion to increase value and deepen relationships.

Skills

Customer success

Project management

Stakeholder coordination

Travel willingness

Job description

Kobalt Labs is seeking an experienced Customer Success professional in the United States (New York area) to own customer outcomes end-to-end—from implementation through expansion. You will partner with customer leadership and our engineering team to ensure successful adoption and growth.

The role emphasizes solving customer problems, building lasting partnerships, and driving cross-functional collaboration. Candidates should be comfortable traveling up to 25% for onsite work.