Onboarding and Experience Specialist

Rochester Regional Health; City of Rochester (NY); On-site; USD 27,000 - 32,000; Full time

Job summary

Rochester Regional Health is seeking an Onboarding and Experience Specialist to execute all onboarding activities for new team members and transfers at the Riedman Campus. You will coordinate promotions, transfers, and ensure a welcoming first year experience.

You will mentor candidates, communicate timelines to hiring teams, handle pre-employment checks, and partner with affiliated departments to arrange health appointments while contributing to a culture of belonging.

Qualifications

• 2 years of relatable experience required.
• Associate degree preferred.
• Excellent verbal and written communication.
• Proven ability to build relationships.
• Critical thinking skills with HR policy knowledge.
• Detail oriented and client focused.
• Ability to prioritize workload and multitask.
• Proficient with Microsoft Office Suite

Responsibilities

• Onboarding responsibilities: build relationships with new team members and existing employees throughout pre-employment and transfer onboarding.
• Mentor candidates through onboarding, communicating next steps and timelines to ensure validation of qualifications.
• Communicates candidate status to key stakeholders such as: hiring manager, recruiter, learning and development and any additional departments throughout the onboarding process.
• Manages all pre-employment background checks.
• Partners with affiliations to schedule pre-employment health appointments for new team members.
• Performs other duties as assigned.

Skills

2 years experience

Communication

Relationship building

Critical thinking

HR policies

Detail oriented

Multitasking

MS Office

Education

Associate degree

Job description

Job Title

Onboarding and Experience Specialist

Department

Human Resources

Location

Riedman Campus

Hours Per Week

40

Schedule

Monday - Friday, 8am - 4:30pm

Summary

The Onboarding and Experience Specialist is responsible for executing all onboarding related activities for new team members and transfers for the system. The Onboarding and Experience Specialist is responsible for processing in-seat promotions, demotions, lateral moves and additional jobs for team members. The Onboarding and Experience Specialist is committed to ensuring a positive onboarding experience for team members. The Onboarding and Experience Specialist will also serve as a point of continued support for new team members through their first year of hire at Rochester Regional Health. The Onboarding and Experience Specialist will help acclimate new team members to the health system and provide an experience where team members feel welcomed and have a sense of belonging.

Onboarding Responsibilities

• OnboardingResponsible for building relationship with new team members and existing employees throughout the pre-employment and transfer onboarding process.
• Responsible for mentoring the candidate through the onboarding process, communicating next steps and timelines to ensure validation of qualifications in a timely manner.
• Communicates candidate status to key stakeholders such as: hiring manager, recruiter, learning and development and any additional departments throughout the onboarding process.
• Manages all pre-employment background checks to include those required by company or regulatory authorities.
• Partners with affiliations to schedule pre-employment health appointments for new team members.
• Performs other duties as assigned.

Experience Responsibilities

• Experience Responsible for supporting new team members through their first year of employment.
• Responsible for creating an environment of engaging and belonging for new team members.
• Responsible for communicating to leader identified issues related to new team members experience.
• Responsible for collecting and documenting new team member feedback and sharing with appropriate parties.

Required Qualifications

• 2 years of relatable experience required.

Preferred Qualifications

• Associate's degree preferred.
• Excellent verbal and written communication skills.
• Proven ability to build relationships.
• Critical thinking skills with the ability to sense environments and people in need of support.
• Knowledge of personnel procedures and policies.
• Detailed oriented and client focused.
• Ability to prioritize workload, multitask and meet deadlines.
• Proficient with Microsoft Office Suite

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay Range

PAY RANGE: $19.75 - $23.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Equal Opportunity / Diversity Statement

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.