Onboarding and Experience Specialist

Rochester Regional Health; United States; On-site; USD 27,000 - 32,000; Full time

Job summary

The Onboarding and Experience Specialist at Rochester Regional Health is responsible for executing all onboarding activities for new team members and transfers across the system. This role also handles in-seat promotions, demotions, lateral moves and additional jobs, ensuring a positive and welcoming experience for new hires.

You will support new teammates through their first year and help them feel a sense of belonging.

Qualifications

• 2 years of relatable experience required.

Responsibilities

• Build relationships with new team members and existing employees during onboarding and transfers.
• Mentor candidates through onboarding, communicating next steps and timelines to validate qualifications promptly.
• Communicate candidate status to stakeholders such as hiring manager, recruiter, learning and development, and other departments.
• Manage all pre-employment background checks as required by company or regulators.
• Partner with affiliations to schedule pre-employment health appointments for new team members.
• Performs other duties as assigned.
• Support new team members through their first year and foster a sense of belonging.
• Communicate issues related to the new teammate experience to leadership.
• Collect and document feedback from new team members and share with relevant parties.

Job description

Job Title: Onboarding and Experience Specialist, HR Operations
Department: Human Resources
Location: Riedman Campus
Hours Per Week: 40
Schedule: Monday - Friday, 8am - 4:30pm

SUMMARY

The Onboarding and Experience Specialist is responsible for executing all onboarding related activities for new team members and transfers for the system. The Onboarding and Experience Specialist is responsible for processing in-seat promotions, demotions, lateral moves and additional jobs for team members. The Onboarding and Experience Specialist is committed to ensuring a positive onboarding experience for team members. The Onboarding and Experience Specialist will also serve as a point of continued support for new team members through their first year of hire at Rochester Regional Health. The Onboarding and Experience Specialist will help acclimate new team members to the health system and provide an experience where team members feel welcomed and have a sense of belonging.

RESPONSIBILITIES

Onboarding

• Responsible for building relationship with new team members and existing employees throughout the pre-employment and transfer onboarding process.
• Responsible for mentoring the candidate through the onboarding process, communicating next steps and timelines to ensure validation of qualifications in a timely manner.
• Communicates candidate status to key stakeholders such as: hiring manager, recruiter, learning and development and any additional departments throughout the onboarding process.
• Manages all pre-employment background checks to include those required by company or regulatory authorities.
• Partners with affiliations to schedule pre-employment health appointments for new team members.
• Performs other duties as assigned.

Experience

• Responsible for supporting new team members through their first year of employment.
• Responsible for creating an environment of engaging and belonging for new team members.
• Responsible for communicating to leader identified issues related to new team members experience.
• Responsible for collecting and documenting new team member feedback and sharing with appropriate parties.

REQUIRED QUALIFICATIONS

• 2 years of relatable experience required.

PREFERRED QUALIFICATIONS

• Associate’s degree preferred.
• Excellent verbal and written communication skills.
• Proven ability to build relationships.
• Critical thinking skills with the ability to sense environments and people in need of support.
• Knowledge of personnel procedures and policies.
• Detailed oriented and client focused.
• Ability to prioritize workload, multitask and meet deadlines.
• Proficient with Microsoft Office Suite

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$19.75 - $23.00

CITY

Rochester

POSTAL CODE

14617

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.