Onboarding & Adoption Specialist

Mainerafting; Portland (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

Mainerafting is seeking a driven Onboarding Specialist to facilitate new customers through their first 90 days with Alivo. This position is crucial for ensuring a seamless onboarding experience and strong product adoption.

This role includes responsibilities such as account setup, delivering training, and collaborating with teams to enhance customer experiences and retain customers effectively.

The ideal candidate will have 2–5 years in customer success roles and excellent communication skills.

Qualifications

• 2–5+ years in Customer Success, Onboarding, or Implementation roles, preferably in SaaS.
• Proven ability to manage multiple customers and onboarding timelines simultaneously.
• Strong ability to simplify complex concepts for non-technical users.

Responsibilities

• Handle Account set-up tailored to unique customer needs.
• Train users on how to use Alivo effectively.
• Lead kickoff calls and guide customers through onboarding.

Skills

Customer Success

Onboarding Experience

Communication Skills

Organizational Skills

Technical Training

Education

Bachelor's Degree Preferred

Job description

Mainerafting is seeking a driven Onboarding Specialist to facilitate new customers through their first 90 days with Alivo. This position is crucial for ensuring a seamless onboarding experience and strong product adoption.

This role includes responsibilities such as account setup, delivering training, and collaborating with teams to enhance customer experiences and retain customers effectively.

The ideal candidate will have 2–5 years in customer success roles and excellent communication skills.