Onboarding & Adoption Specialist

Cloudpermit; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Occasional travel

Competitive salary and benefits

Innovative and welcoming team

Job summary

Cloudpermit is seeking a Training & Enablement Specialist to manage the customer onboarding journey from kickoff through go-live. You will serve as the primary contact for onboarding, coordinating projects, delivering training, and ensuring adoption readiness across customers.

You will partner with the Configuration Specialist and internal stakeholders to provide a structured, consistent onboarding experience that drives product adoption and long-term success for local governments and their

Qualifications

• Experience leading customer onboarding, implementation, training, or project initiatives.
• Strong presentation, facilitation, and customer training skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer projects and priorities simultaneously.
• Technical proficiency with CRM platforms (e.g., Salesforce) and Microsoft Office.
• HTML/CSS experience preferred.

Responsibilities

• Lead customer kickoff meetings and establish onboarding timelines.
• Serve as the primary customer contact throughout onboarding.
• Develop and manage onboarding plans and implementation timelines.
• Conduct regular status meetings and communicate progress, risks, and next steps.
• Coordinate onboarding activities with Configuration Specialists and internal stakeholders.
• Deliver customer-facing User and Administrator training sessions.
• Customize training delivery based on customer roles, workflows, and business processes.
• Evaluate customer readiness and adoption throughout onboarding.
• Conduct go-live readiness reviews and coordinate go-live activities.
• Document onboarding progress, customer readiness, and project outcomes within internal systems.
• Maintain a strong understanding of Cloudpermit products, onboarding methodologies, and implementation best practices.
• Provide feedback on customer onboarding experiences, training effectiveness, and process improvement opportunities.
• Support customer transition to Customer Success and Support following successful go-live.

Skills

Onboarding

Training delivery

Project coordination

Customer relationship management

Communication skills

CRM platforms

HTML/CSS knowledge

Tools

Salesforce

Microsoft Office

Cloud-based software platforms

HTML/CSS

Job description

Cloudpermit is seeking a Training & Enablement Specialist to manage the customer onboarding journey from kickoff through go-live. You will serve as the primary contact for onboarding, coordinating projects, delivering training, and ensuring adoption readiness across customers.

You will partner with the Configuration Specialist and internal stakeholders to provide a structured, consistent onboarding experience that drives product adoption and long-term success for local governments and their