Customer Success Specialist

Nicely Co.; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Nicely Co. is hiring a Customer Success Specialist to strengthen onboarding, adoption, outcomes, and retention signals. You will help translate company priorities into clear, dependable work while collaborating with colleagues across functions in an early-stage company.

The role focuses on building scalable success processes, documenting decisions, and owning day-to-day activities to drive customer outcomes and satisfaction as the company scales.

Qualifications

• Experience with customer onboarding and adoption workflows.
• Strong written and verbal communication.
• Ability to organize ambiguous work and document decisions.
• Comfort building systems in an early-stage environment.
• Commitment to confidentiality, security, and accessibility.

Responsibilities

• Own day-to-day work across onboarding, adoption, outcomes, retention signals, and scalable processes.
• Translate priorities into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes for an early-stage company.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, suggest proportionate solutions, and escalate as needed.
• Maintain accurate documentation and handle sensitive information responsibly.
• Use evidence and feedback to improve quality and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to teammates.

Skills

Onboarding & adoption

Stakeholder communication

Process design

Documentation

Independent problem solving

Education

Relevant education or certifications

Job description

Customer Success Specialist

Help build Nicely Co.'s customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes as Customer Success Specialist, with meaningful ownership in an early-stage company.

Position overview

Nicely Co. is seeking a Customer Success Specialist to strengthen customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes. This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook. The successful candidate will use sound judgment, communicate tradeoffs, and operate with appropriate autonomy.Responsibilities may evolve as the company grows. This is an opportunity to influence how the Customer Success function develops, establish useful standards, and leave behind systems that scale responsibly.

Responsibilities

• Own day-to-day work across customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Translate the priorities of the Customer Success Specialist role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Qualifications

• Demonstrated capability relevant to customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Judgment and ownership appropriate for the Customer Success Specialist scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Preferred qualifications

• Experience with modern methods and tools used in Customer Success.
• Experience in a startup, small business, or other resource-conscious environment.
• Evidence of improving a workflow, standard, product, service, or measurable outcome.
• Relevant education, certification, portfolio, or equivalent practical experience.
• Flexible work arrangements where applicable.
• Opportunity to help build an early-stage company.
• Direct impact on company growth and operating quality.
• Cross-functional collaboration and professional development opportunities.
• Significant ownership over assigned responsibilities.
• Opportunity for responsibilities to expand as the company grows.