Onboarding & Activation Program Lead

Cutera; Brisbane (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Cutera is seeking an Onboarding & Activation Manager in Brisbane, CA to develop and manage onboarding programs for employees and customers, ensuring a consistent, efficient, and engaging experience from onboarding through activation. The role collaborates with cross-functional teams to create scalable processes, resources, and communication strategies that accelerate adoption and improve readiness.

The ideal candidate is highly organized, customer-focused, and experienced in building programs in

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related discipline.
• 5+ years of onboarding, customer success operations, implementation management, customer experience, program management, or related field.
• Proven experience designing, implementing, and improving onboarding, activation, or customer lifecycle programs.
• Demonstrated success leading cross-functional initiatives and influencing stakeholders without direct authority.
• Strong project management, organizational, and process improvement skills.
• Experience using data, metrics, and feedback to drive operational decisions and program enhancements.

Responsibilities

• Lead the design, implementation, and continuous improvement of employee and customer onboarding programs that drive readiness, adoption, activation, and long-term success.
• Develop and manage scalable onboarding frameworks, workflows, activation plans, communication strategies, and supporting resources that create a consistent experience across teams, products, customer segments, and regions.
• Create role-based onboarding pathways, readiness milestones, and success criteria for customer-facing employees and customers, ensuring clear expectations and measurable outcomes.
• Own customer activation initiatives that accelerate adoption, utilization, time-to-first-treatment, and achievement of key onboarding milestones.
• Partner cross-functionally to align onboarding activities and remove barriers to success.
• Establish and monitor onboarding and activation metrics, dashboards, and reporting to measure program effectiveness, identify trends, and drive data-informed improvements.
• Analyze employee and customer feedback, operational performance, and lifecycle insights to identify opportunities that improve onboarding efficiency, engagement, and overall experience.
• Lead onboarding-related process improvement initiatives that enhance organizational effectiveness, customer experience, and employee productivity.
• Other duties as needed or required.

Skills

Project management

Stakeholder management

Data-driven decisions

Communication

Cross-functional leadership

Analytical mindset

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, or related

Tools

Salesforce

Power BI

Showpad

LMS platforms

Job description

Cutera is seeking an Onboarding & Activation Manager in Brisbane, CA to develop and manage onboarding programs for employees and customers, ensuring a consistent, efficient, and engaging experience from onboarding through activation. The role collaborates with cross-functional teams to create scalable processes, resources, and communication strategies that accelerate adoption and improve readiness.

The ideal candidate is highly organized, customer-focused, and experienced in building programs in