Onboarding & Activation Lead: Accelerate Adoption

Cutera-Inc; Brisbane (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Cutera-Inc in the United States is seeking an Onboarding & Activation Manager to design and manage onboarding programs for employees and customers, ensuring a consistent, efficient experience from initial onboarding through activation.

You will build scalable frameworks, milestones, and activation plans, partner across teams, and establish metrics to drive improvements and adoption in a fast-paced environment. Travel up to 30% may be required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related discipline.
• 5+ years of experience designing, implementing, and improving onboarding, activation, or customer lifecycle programs.
• Proven experience leading cross-functional initiatives and influencing stakeholders without direct authority.
• Strong project management, organizational, and process improvement skills.
• Experience using data, metrics, and feedback to drive operational decisions and program enhancements.

Responsibilities

• Lead the design, implementation, and continuous improvement of employee and customer onboarding programs that drive readiness, adoption, activation, and long-term success.
• Develop and manage scalable onboarding frameworks, workflows, activation plans, communication strategies, and supporting resources that create a consistent experience across teams, products, customer segments, and regions.
• Create role-based onboarding pathways, readiness milestones, and success criteria for customer-facing employees and customers.
• Own customer activation initiatives that accelerate adoption, utilization, time-to-first-treatment, and achievement of onboarding milestones.
• Partner cross-functionally to align onboarding activities and remove barriers to success.
• Establish and monitor onboarding and activation metrics, dashboards, and reporting to measure program effectiveness.

Skills

Onboarding design

Cross-functional collaboration

Project management

Data-driven decision making

Communication

Process improvement

Education

Bachelor's degree in Business Administration or Marketing

Tools

Salesforce

Power BI

LMS platforms

Job description

Cutera-Inc in the United States is seeking an Onboarding & Activation Manager to design and manage onboarding programs for employees and customers, ensuring a consistent, efficient experience from initial onboarding through activation.

You will build scalable frameworks, milestones, and activation plans, partner across teams, and establish metrics to drive improvements and adoption in a fast-paced environment. Travel up to 30% may be required.