Onboarding & Accounts Implementation Specialist

Hireright,-LL; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Life/AD&D Insurance

Voluntary Life Insurance

Short & Long Term Disability

Flexible Spending Accounts

401K

Generous Vacation and Sick Program

10 Paid Holidays

Education Assistance Program

Business Casual Attire

Generous Referral Program

Employee Discounts and Rewards

Job summary

HireRight, LLC, the premier global background screening and workforce solutions provider, seeks a detail-oriented professional to manage onboarding requests for new customers and perform maintenance for existing accounts.

You will ensure proper processes and procedures are followed in accordance with HireRight’s legal, contracts, and compliance guidelines whenever an account is created or updated.

Qualifications

• Experience with onboarding or account setup processes is preferred.
• Ability to navigate standard procedures and resolve moderately complex problems.
• Strong communication and collaboration with internal departments.

Responsibilities

• Perform set up and maintain customer accounts.
• Partner with internal departments and customers on setup requirements and support.
• Accountable for account setup processes and contribute to program improvements.
• Troubleshoot setup errors and implement solutions.
• Meet SLAs and manage cases to timely completion.
• Identify pitfalls and develop solutions to avoid customer impact.
• Provide superior customer service to internal and external customers.
• Lead or participate in small projects and analyze data as needed.

Skills

Customer support

Account setup

Data entry

Education

College degree preferred

High School or equivalent required

Tools

HireRight Systems

Job description

HireRight, LLC, the premier global background screening and workforce solutions provider, seeks a detail-oriented professional to manage onboarding requests for new customers and perform maintenance for existing accounts.

You will ensure proper processes and procedures are followed in accordance with HireRight’s legal, contracts, and compliance guidelines whenever an account is created or updated.