Implementation Specialist

HireRight; Tulsa (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

HireRight, a premier background screening and workforce solutions provider, seeks an onboarding specialist to process onboarding requests and maintain existing customer accounts. You will ensure compliance with HireRight procedures and collaborate with internal teams to support customers.

The role emphasizes timely case resolution, adherence to SLAs, and contributing to process improvements while delivering exceptional customer service across our global client base.

Qualifications

• Experience in customer service and account setup.
• Familiarity with HireRight Systems is desirable.
• Entry level for more complex support and administrative functions.

Responsibilities

• Perform set up and maintain customer accounts.
• Partner with internal departments and customers regarding account setup requirements.
• Accountable for the account setup processes and program improvements.
• Troubleshoot setup errors and implement solutions.
• Meet SLAs and manage cases to timely completion.
• Identify pitfalls and develop solutions to avoid customer impact.
• Provide superior customer service to internal and external customers.
• Lead or participate in small projects and analyze data as needed.

Skills

Customer support

Account setup

Education

College degree preferred

High School or equivalent required

Tools

HireRight Systems

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers. To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.

Responsibilities

Responsibilities:

• Perform set up and maintain customer accounts.
• Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
• Accountable for the account setup processes and regularly contribute to program improvements.
• Troubleshoot setup errors and implement a solution.
• Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
• Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
• Provide superior customer service to both internal and external customers.
• Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.

Qualifications

Experience:

• High level experience in using HireRight Systems would be desirable
• Minimum of two years related experience preferred

Knowledge & Skill:

• Entry level for more complex support and administrative functions.
• Applies generally straightforward methods or procedures.
• Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
• Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
• May require specialized skills in administrative or technical field

Education

• College degree preferred
• High School or equivalent required

What do we offer

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance

• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays

• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.