Onboard Service & Crew Operations Lead

Amtrak; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Amtrak is hiring to manage on-board service, coach cleaning, and crew base operations within an assigned operating area to ensure safe, compliant, and reliable passenger service delivery. The role involves leading supervisors and represented employees, overseeing staffing and day-to-day operations, and administering budgets in alignment with policies and service standards.

Responsibilities include directing daily operations, coaching staff, and enforcing safety programs and corporate policies to

Responsibilities

• Plan, direct, and monitor daily on-board service and crew base operations to meet safety, service quality, and performance standards.
• Lead, coach, and hold accountable supervisors and represented employees; manage staffing, scheduling, performance management, and adherence to labor agreements.
• Implement and enforce safety programs, operating rules, and corporate policies

Job description

Amtrak is hiring to manage on-board service, coach cleaning, and crew base operations within an assigned operating area to ensure safe, compliant, and reliable passenger service delivery. The role involves leading supervisors and represented employees, overseeing staffing and day-to-day operations, and administering budgets in alignment with policies and service standards.

Responsibilities include directing daily operations, coaching staff, and enforcing safety programs and corporate policies to