Lead Passenger Service Attendant

Amtrak; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Rail Pass

Wellness programs

Employee Assistance Program

Job summary

Amtrak in Massachusetts seeks a Lead Service Attendant (LSA) to create a welcoming onboard hospitality atmosphere and exceed customer expectations. The LSA coordinates a food and beverage team, ensures cleanliness and safety, and supports service staff in a fast-paced rail environment.

Qualifications include strong communication, 21+ years, high school diploma, lifting 50 lbs, flexible hours. Benefits include health insurance, 401(k), rail pass, wellness programs, and EAP.

Qualifications

• High school diploma or GED required.
• Must be at least 21 years of age upon completion of classroom training.
• Be able to lift 50lbs.
• Be able to work while standing for long periods of time.
• Demonstrate a friendly, outgoing, and courteous disposition.

Responsibilities

• Works in a fast-paced environment onboard trains.
• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
• Functions independently while simultaneously supporting the service staff.
• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
• Responsible for the security, sale, safe handling and accounting of food and beverage products.
• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
• Adheres to uniform and grooming requirements.
• Prepares associated paperwork.
• Utilizes a cash register or similar point of sale device and follows established accounting procedures

Skills

Customer service

Verbal communication

Interpersonal skills

Leadership

Education

High school diploma or GED

Tools

Cash handling

Job description

Amtrak in Massachusetts seeks a Lead Service Attendant (LSA) to create a welcoming onboard hospitality atmosphere and exceed customer expectations. The LSA coordinates a food and beverage team, ensures cleanliness and safety, and supports service staff in a fast-paced rail environment.

Qualifications include strong communication, 21+ years, high school diploma, lifting 50 lbs, flexible hours. Benefits include health insurance, 401(k), rail pass, wellness programs, and EAP.