Onboard Lead: Premium Guest Experience

Brightline Trains; Miami (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Brightline Trains is seeking an Onboard Lead to join the Onboard Service team in Florida. You will model high service standards, oversee onboard operations, and ensure a safe, elevated guest experience on our premium train service.

Expect to manage guest interactions, assist with seating, and coordinate with the onboard team throughout shifts. The role requires strong communication, guest service background, and ability to handle a fast-paced, detail-oriented environment.

Qualifications

• High School Diploma or GED required, some college or vocational training preferred.
• Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
• Must be able and willing to work any shift, including weekends and holidays, based on operational needs and train schedules as necessary.
• Must be able to complete Food Handler and Responsible Vendor certification within 90 days of hire.

Responsibilities

• Assist Guests in locating seats and escort them as appropriate.
• Provide food and beverage service throughout the train with selling techniques.
• Know menu offerings and allergens; prepare and serve beverages and snacks.
• Serve alcoholic beverages following company standards; verify ID as needed.
• Handle escalated guest concerns in a professional manner.
• Monitor guests with special needs or heavy luggage; provide assistance as needed.
• Communicate with onboard team to ensure timely departure and arrival.

Skills

Guest services

Food & beverage service

Communication

Problem solving

Safety awareness

Education

High School Diploma or GED

Job description

Brightline Trains is seeking an Onboard Lead to join the Onboard Service team in Florida. You will model high service standards, oversee onboard operations, and ensure a safe, elevated guest experience on our premium train service.

Expect to manage guest interactions, assist with seating, and coordinate with the onboard team throughout shifts. The role requires strong communication, guest service background, and ability to handle a fast-paced, detail-oriented environment.