Onboard Passenger Experience Attendant

Xanterra; Arizona; Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free gym access

Free day train tickets

Exclusive property discounts at GCR

Meet people from all over the country

Adventure of a lifetime

Job summary

Grand Canyon Railway and Hotel is seeking a Passenger Attendant to join the Passenger Services team. You will work onboard the Grand Canyon Railway’s passenger train across service classes, delivering high-quality guest service while ensuring safety and a memorable journey.

This long-term seasonal position offers opportunities to engage with guests from across the country, with responsibilities including food and beverage service, ticket processing, and assisting with equipment and station

Qualifications

• 2 years’ customer service experience in hospitality.
• 1 year experience operating a point-of-sale system processing payments, cash and credit cards.

Responsibilities

• Deliver high-quality guest service to ensure a safe, welcoming onboard experience.
• Resolve guest needs and situations professionally.
• Maintain passenger safety and adhere to safety procedures and regulations.
• Provide information about Grand Canyon Railway attractions to guests.
• Prepare and sanitize railcars for daily service and returning trips.
• Process transactions using POS systems and maintain cash handling compliance.
• Collaborate with team members and contractors in fast-paced environments.
• Complete required training and certifications within designated timeframes.

Skills

Customer service

POS operation

Tools

Point-of-sale (POS) system

Job description

Overview

Join our Passenger Service team at the Grand Canyon Railway and Hotel!

Hop aboard for an exciting opportunity as a Passenger Attendant! Be the friendly face that ensures smooth journeys and happy passengers. If you love staying on the move, helping others, and thriving in a dynamic environment, this role is for you. Ready to make every trip memorable? Let’s get started!

Job Summary:

The Passenger Services Professional Attendant works onboard the Grand Canyon Railway’s passenger train, in all classes of service from Coach to Luxury, and is responsible for ensuring the highest quality of guest service during our passenger’s experience while in route to the Grand Canyon.

The Details:
Position Type: Long term Seasonal

Seasonal End Date: 12/31/2026

Wage: $15.20 an hour with the ability to make tips

Benefits and Perks:

• Free gym and pool access
• Free day train tickets
• Exclusive property discounts at GCR and othe Xanterra properties
• Meet people of all ages from all over the country and world
• The adventure of a lifetime

Responsibilities

• Demonstrate understanding of and commitment to Xanterra’s Mission Statement, Cultural Pillars, Community Commitment, and Core Values while representing the Grand Canyon Railway brand professionally through appearance, communication, and conduct.
• Deliver consistently high-quality guest service to ensure a safe, welcoming, and memorable onboard experience, appropriately resolving guest needs, concerns, and unexpected situations.
• Maintain passenger safety at all times by adhering to established safety procedures, railroad regulations, and company policies, and promptly reporting safety hazards, equipment issues, or guest-impacting concerns to leadership.
• Develop and maintain working knowledge of the Grand Canyon Railway, Grand Canyon National Park, and surrounding Arizona attractions, sharing accurate and engaging information with guests.
• Prepare, maintain, and sanitize passenger railcars for daily service and return trips, including seating areas, buffet stations, bars, and restrooms, ensuring cleanliness, organization, and service standards are met.
• Provide professional, responsible food and beverage service, including bartending duties, while accurately processing transactions using point-of-sale systems and complying with cash handling, alcohol service, and company financial policies.
• Support the Company’s Environmental Management System (EMS) and ISO 14001 standards by practicing waste reduction, recycling, and environmentally responsible operations.
• Handle sanitation and biohazard situations with discretion and professionalism, following approved cleaning, disinfecting, and disposal procedures.
• Work collaboratively with team members and contractors, maintaining a respectful, professional demeanor in fast-paced or high-stress environments.
• Successfully complete and maintain all required training, certifications, and safety refreshers within designated timeframes, and work in all classes of train service as assigned.
• Demonstrate flexibility in schedules, assignments, and service locations based on operational needs, including attendance, punctuality, peak periods, and special event service.
• Seasonal employees are required to support special event train services, including but not limited to Polar Express Train Ride, Pumpkin Patch Train, and other seasonal or chartered operations, as assigned.
• Perform other related duties as assigned to support operational and guest service needs.

Qualifications

• Must be at least 19 years of age.
• Previous 2 years’ customer service experience in the hospitality industry.
• 1 year experience operating a point-of-sale system processing payments, cash and credit cards.

Preferred Qualifications:

• • Previous experience in the Railroad industry.
  • Previous experience as a passenger attendant (Flight or Rail).
  • Previous experience in a fast-paced customer-facing environment strongly preferred.

Physical Requirements:

PASSENGER SERVICE ATTENDANT SUPERVISOR - All Levels
Not Applicable	Occasionally	Frequently	Constantly
Stand	X
Walk	X
Sit	X
Handling	X
Reach outward	X
Reach above shoulder	X
Climb	X
Crawl	X
Squat/kneel	X
Bend	X
Lift/Carry
10 lbs or less	X
11-20 lbs	X
21-50 lbs	X
51-100 lbs	X
Over 100 lbs	X
Push/Pull
12 lbs or less	X
13-25 lbs	X
26-40 lbs	X
41-100 lbs	X
Over 100 lbs	X
Not applicable	Activity does not apply to this position
Occasionally	Position requires this activity up to 33% of the time (0-2.5 hrs per day)
Frequently	Position requires this activity from 33%-66% of the time (2.5-5.5 hrs)
Constantly	Position requires this activity more than 66% of the time (5.5 hrs +)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.