Passenger Experience Attendant - Train & Travel Adventure

Xanterra; Williams (AZ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free gym and pool access

Free day train tickets

Exclusive property discounts at GCR &X

Job summary

Xanterra's Grand Canyon Railway and Hotel is seeking a Passenger Attendant to join our Passenger Services team. You will work on the Grand Canyon Railway passenger train in all service classes, ensuring the highest quality guest service during transit.

This long-term seasonal role offers $15.20 per hour with tips, plus perks like gym access, free day train tickets, and exclusive discounts at Xanterra properties. Minimum age 19 with hospitality customer service experience required.

Qualifications

• Must be at least 19 years of age.
• 2 years of customer service experience in hospitality.
• 1 year experience operating a point-of-sale system.

Responsibilities

• Deliver high-quality guest service aboard the Grand Canyon Railway, ensuring a safe, welcoming, and memorable onboard experience.
• Adhere to safety procedures, railroad regulations, and company policies, reporting hazards promptly.
• Share accurate information about the Grand Canyon and surrounding attractions with guests.
• Prepare, maintain, and sanitize railcars for daily service, including seating, buffet, bars, and restrooms.
• Provide professional food and beverage service, including bartending, and process transactions with POS systems.
• Support EMS and ISO 14001 standards through waste reduction and environmentally responsible operations.
• Handle sanitation and biohazard situations professionally and discreetly.
• Collaborate with team members and contractors in fast-paced environments.
• Complete required training and certifications within designated timeframes.
• Work in all train service classes as assigned and support seasonal events as needed.

Skills

Customer service

POS system

Tools

Point-of-sale system

Job description

Xanterra's Grand Canyon Railway and Hotel is seeking a Passenger Attendant to join our Passenger Services team. You will work on the Grand Canyon Railway passenger train in all service classes, ensuring the highest quality guest service during transit.

This long-term seasonal role offers $15.20 per hour with tips, plus perks like gym access, free day train tickets, and exclusive discounts at Xanterra properties. Minimum age 19 with hospitality customer service experience required.