Ticket Agent Seating -Seasonal

XANTERRA TRAVEL COLLECTION; Northern (KY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Free Grand Canyon Railway TrainTickets

Free Employee Run Train Tickets

Property Discounts and More

MEC (Minimal Essential Coverage)

Sick Time

Job summary

Xanterra Travel Collection is seeking a seasonal Ticketing Agent at the Grand Canyon Railway in Williams, Arizona. The role involves daily ticket batching, reservation processing, and guest assistance at the ticket counter during the 11/03/2025–12/31/2025 season.

Responsibilities include greeting guests, answering calls, and promoting additional services while adhering to cash handling policies and EMS guidelines.

Qualifications

• 1 year of customer service experience.
• 1 year of cashier experience.
• 1 year of computer experience.
• Bi-lingual (English/other) language skills are a plus.
• Two years of customer service experience in the hospitality industry is a plus.
• Experience with hotel-based reservation systems is a plus.

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Daily batching: printing tickets, verifying special requests, processing reservations.
• Learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greet walk-up guests and make new reservations.
• Communicate professionally with all guests about the daily operation and schedule of the train.
• Answer phones and take phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Adhere to EMS policies and corporate commitments to sustainability.
• Maintain organization and flexibility in daily duties.
• Handle stressful situations professionally in a public setting.
• Build positive working relationships with colleagues and departments.

Skills

Customer service

Cashier

Computer

Bilingual (English/other)

Tools

Reservation systems

Job description

Overview

Why the Grand Canyon Railway?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.

Job Summary:

This is short term Seasonal position at the Grand Canyon Railway in Williams, Arizona with a season of 11/03/2025 to 12/31/2025. Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.

The Details:

Position Type: Seasonal

Seasonal Dates: 10/15/2026 to 1/03/2027

Wage: $19.00 an hour

Employee Benefits & Perks:

• Free Grand Canyon Railway Train Tickets!
• Free Employee Run Train Tickets!
• Property Discounts and More!
• MEC (Minimal Essential Coverage)
• Sick Time

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park
• Greets walk-up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally taking phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
• Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Qualifications

• Must be at least 16 years of age.
• 1 year of customer service experience.
• 1 year of cashier experience.
• 1 year of computer experience
• Bi-lingual (English/other) language skills are a plus.
• Two years of customer service experience in the hospitality industry, is a plus.
• Experience with hotel-based reservation systems, is a plus.

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly standing, handling and lifting/carrying items up to 20lbs.
• Frequently walking, reaching outward, squatting/kneeling, bending and pushing/pulling items up to 25lbs.
• Occasionally sitting, reaching above shoulder, climbing, and crawling, lifting/carrying items weighing up to 100lbs and pushing/pulling items weighing up to 100 lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.