Passenger Service Attendants - Long Term Seasonal

Xanterra; Williams (AZ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free gym and pool access

Free day train tickets

Exclusive property discounts at GCR &X

Job summary

Xanterra's Grand Canyon Railway and Hotel is seeking a Passenger Attendant to join our Passenger Services team. You will work on the Grand Canyon Railway passenger train in all service classes, ensuring the highest quality guest service during transit.

This long-term seasonal role offers $15.20 per hour with tips, plus perks like gym access, free day train tickets, and exclusive discounts at Xanterra properties. Minimum age 19 with hospitality customer service experience required.

Qualifications

• Must be at least 19 years of age.
• 2 years of customer service experience in hospitality.
• 1 year experience operating a point-of-sale system.

Responsibilities

• Deliver high-quality guest service aboard the Grand Canyon Railway, ensuring a safe, welcoming, and memorable onboard experience.
• Adhere to safety procedures, railroad regulations, and company policies, reporting hazards promptly.
• Share accurate information about the Grand Canyon and surrounding attractions with guests.
• Prepare, maintain, and sanitize railcars for daily service, including seating, buffet, bars, and restrooms.
• Provide professional food and beverage service, including bartending, and process transactions with POS systems.
• Support EMS and ISO 14001 standards through waste reduction and environmentally responsible operations.
• Handle sanitation and biohazard situations professionally and discreetly.
• Collaborate with team members and contractors in fast-paced environments.
• Complete required training and certifications within designated timeframes.
• Work in all train service classes as assigned and support seasonal events as needed.

Skills

Customer service

POS system

Tools

Point-of-sale system

Job description

Overview

Join our Passenger Service team at the Grand Canyon Railway and Hotel!

Hop aboard for an exciting opportunity as a Passenger Attendant! Be the friendly face that ensures smooth journeys and happy passengers. If you love staying on the move, helping others, and thriving in a dynamic environment, this role is for you. Ready to make every trip memorable? Let’s get started!

Job Summary

The Passenger Services Professional Attendant works onboard the Grand Canyon Railway’s passenger train, in all classes of service from Coach to Luxury, and is responsible for ensuring the highest quality of guest service during our passenger’s experience while in route to the Grand Canyon.

The Details

• Position Type: Long term Seasonal
• Seasonal End Date: 12/31/2026
• Wage: $15.20 an hour with the ability to make tips

Benefits and Perks

• Free gym and pool access
• Free day train tickets
• Exclusive property discounts at GCR and othe Xanterra properties
• Meet people of all ages from all over the country and world
• The adventure of a lifetime

Responsibilities

• Demonstrate understanding of and commitment to Xanterra’s Mission Statement, Cultural Pillars, Community Commitment, and Core Values while representing the Grand Canyon Railway brand professionally through appearance, communication, and conduct.
• Deliver consistently high-quality guest service to ensure a safe, welcoming, and memorable onboard experience, appropriately resolving guest needs, concerns, and unexpected situations.
• Maintain passenger safety at all times by adhering to established safety procedures, railroad regulations, and company policies, and promptly reporting safety hazards, equipment issues, or guest-impacting concerns to leadership.
• Develop and maintain working knowledge of the Grand Canyon Railway, Grand Canyon National Park, and surrounding Arizona attractions, sharing accurate and engaging information with guests.
• Prepare, maintain, and sanitize passenger railcars for daily service and return trips, including seating areas, buffet stations, bars, and restrooms, ensuring cleanliness, organization, and service standards are met.
• Provide professional, responsible food and beverage service, including bartending duties, while accurately processing transactions using point-of-sale systems and complying with cash handling, alcohol service, and company financial policies.
• Support the Company’s Environmental Management System (EMS) and ISO 14001 standards by practicing waste reduction, recycling, and environmentally responsible operations.
• Handle sanitation and biohazard situations with discretion and professionalism, following approved cleaning, disinfecting, and disposal procedures.
• Work collaboratively with team members and contractors, maintaining a respectful, professional demeanor in fast-paced or high-stress environments.
• Successfully complete and maintain all required training, certifications, and safety refreshers within designated timeframes, and work in all classes of train service as assigned.
• Demonstrate flexibility in schedules, assignments, and service locations based on operational needs, including attendance, punctuality, peak periods, and special event service.
• Seasonal employees are required to support special event train services, including but not limited to Polar Express Train Ride, Pumpkin Patch Train, and other seasonal or chartered operations, as assigned.
• Perform other related duties as assigned to support operational and guest service needs.

Qualifications

• Must be at least 19 years of age.
• Previous 2 years’ customer service experience in the hospitality industry.
• 1 year experience operating a point-of-sale system processing payments, cash and credit cards.

Preferred Qualifications

• Previous experience in the Railroad industry.
• Previous experience as a passenger attendant (Flight or Rail).
• Previous experience in a fast-paced customer-facing environment strongly preferred.

Physical Requirements

• PASSENGER SERVICE ATTENDANT SUPERVISOR - All Levels
• Not Applicable
• Occasionally
• Frequently
• Constantly
• Stand: X
• Walk: X
• Sit: X
• Handling: X
• Reach outward: X
• Reach above shoulder: X
• Climb: X
• Crawl: X
• Squat/kneel: X
• Bend: X
• Lift/Carry 10 lbs or less: X
• Lift/Carry 11-20 lbs: X
• Lift/Carry 21-50 lbs: X
• Lift/Carry 51-100 lbs: X
• Lift/Carry Over 100 lbs: X
• Push/Pull 12 lbs or less: X
• Push/Pull 13-25 lbs: X
• Push/Pull 26-40 lbs: X
• Push/Pull 41-100 lbs: X
• Push/Pull Over 100 lbs: X
• Not applicable: Activity does not apply to this position
• Occasionally: Position requires this activity up to 33% of the time (0-2.5 hrs per day)
• Frequently: Position requires this activity from 33%-66% of the time (2.5-5.5 hrs)
• Constantly: Position requires this activity more than 66% of the time (5.5 hrs +)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.