Onboard IT Systems & Guest Support Lead

Viking; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Lodging provided

Meals provided

Uniforms and laundry

Job summary

Viking is seeking an Assistant Systems Manager to support IT systems aboard our ocean vessels. You will assist the Systems Manager with maintenance of hardware, networks and software, and provide user training to enhance crew skills.

The role reports to the Systems Manager Hotel General Manager and IT Technical Support Department, with opportunities for on-board learning and career growth across ship classes and regions.

Qualifications

• Minimum 1 year experience working with IT systems and assisting end users.
• Formal training in IT hardware and software required.
• Fluent in English with strong written and oral communication skills.

Responsibilities

• Provide onboard IT support to all departments and train users on systems.
• Perform daily IT operations per ship Run Books and training materials.
• Maintain PCs, POS terminals, cabling, servers and related hardware.
• Respond to user requests during normal hours; extended hours as needed for critical systems.

Skills

IT systems

End user support

Systems administration

Education

Bachelor's degree in Computer Science or related

Tools

MXP

Job description

Viking is seeking an Assistant Systems Manager to support IT systems aboard our ocean vessels. You will assist the Systems Manager with maintenance of hardware, networks and software, and provide user training to enhance crew skills.

The role reports to the Systems Manager Hotel General Manager and IT Technical Support Department, with opportunities for on-board learning and career growth across ship classes and regions.