Asst IT Officer

Princess Cruises; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Company-paid travel

Access to exclusive areas and benefits onboard

Vibrant recreation and welfare program

Access to learning and development opportunities

Job summary

Princess Cruises is seeking an Assistant IT Officer to provide essential IT systems support and maintenance while ensuring optimal performance. Responsibilities include assisting with updates, monitoring backups, and maintaining inventory documentation. The successful candidate will have at least two years of experience in a similar role and possess strong communication skills.

This position offers a competitive salary, company-paid travel, and opportunities for learning and development in a dynamic work environment, emphasizing exceptional guest service.

Qualifications

• Minimum of two years’ experience in a similar role supporting a user network.
• Strong verbal and written communication skills in English.
• Proven ability to perform well under pressure while maintaining a positive attitude.

Responsibilities

• Provides IT systems support and maintenance.
• Assists the IT Officer with security updates.
• Monitors daily backup processes.

Skills

IT systems support

User network support

Technical writing

Communication skills

Customer service

Education

Degree in Computer Science or related field

Job description

Asst IT Officer

Department: Guest Svc - IT

Employment Type: Fixed Term Contract

Location: Global

Reporting To: IT Officer

Key Responsibilities

• Provides IT systems support, maintenance, monitoring, and software/equipment updates always to maintain optimal system performance and uptime.
• Assists the IT Officer to ensure security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.
• Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.
• Accurately updates current inventory documentation of IT equipment on board as necessary, and ensures sufficient working spares are in stock.
• Effectively assists the IT Officer in shipping and receiving company IT hardware per IT guidelines for proper tracking.
• Assists in ensuring Company IT equipment is deployed as directed or securely stored and maintained in working order.
• Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment as directed by the IT Officer.
• Always provides IT systems support per Service Level Agreement expectations and escalates to the IT Officer as necessary.
• Always responds to support requests promptly, prioritizing requests as directed by the IT Officer.
• Provides assistance and training for IT systems as needed.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Skills, Knowledge & Expertise

• Minimum of two years’ experience in a similar role supporting a user network.
• A degree in Computer Science or a related field is preferred.
• Strong verbal and written communication skills in English.
• Proven ability to perform well under pressure while maintaining a positive and professional attitude.
• Solid technical writing skills to effectively communicate with second-level support and document systems as needed.

Personal Characteristics

• A strong understanding of exceptional guest service, with a genuine desire to deliver outstanding experiences.
• Highly motivated to excel in all aspects of the role.
• A personable communicator with excellent interpersonal skills and a warm, friendly, and caring demeanor.
• A natural ability to surprise and delight guests, enhancing their cruise experience at every opportunity.
• Committed to fostering courteous and professional relationships within a diverse and multicultural team environment.

Job Benefits

• A competitive salary package.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.