Cruise Ship Guest Services Officer | Elevate Guest Experience

Ismira Recruitment & Crewing Agency; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free accommodation

Free food

Free Wi‑Fi

Industry leading Salaries and Benefits

Career Progression opportunities

Crew Recognition Programs

Job summary

A prominent cruise company is hiring a Guest Services Officer to enhance the guest experience on board. The role involves handling passenger queries, cash transactions, and supporting the guest services team. Candidates should be at least 21 years old with relevant hospitality experience and strong communication skills. Enjoy benefits like free accommodation, meals, and opportunities for career progression. Join a fast-growing company that combines work and travel!

Qualifications

• Minimum 21 years old.
• Relevant ship experience preferred.
• Good level of English required.
• Minimum one-year experience in hotel or catering establishments.
• Experience in front office preferred.
• Intermediate to Advanced computer skills required.
• Passionate about hospitality and customer service driven.

Responsibilities

• Handle passenger queries about the ship.
• Cash travelers checks ensuring signature matches.
• Accept cash payments and issue refunds.
• Record all cash received.
• Assist the accounting department with financial tasks.

Skills

Good communication skills

Typing skills

Customer service orientation

Leadership skills

Organization skills

Education

Hospitality or travel industry education

Tools

Microsoft Word

Microsoft Excel

Fidelio Cruise

File Maker Pro

Job description

A prominent cruise company is hiring a Guest Services Officer to enhance the guest experience on board. The role involves handling passenger queries, cash transactions, and supporting the guest services team. Candidates should be at least 21 years old with relevant hospitality experience and strong communication skills. Enjoy benefits like free accommodation, meals, and opportunities for career progression. Join a fast-growing company that combines work and travel!