Onboard Excursions Director | Small-Ship Adventure Leader

American Cruise Lines; New Orleans (LA); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision

401(k) with match

Descripción de la vacante

American Cruise Lines, the largest USA-flagged cruise line in the United States, is seeking an Excursions Director to lead shore excursions and guest experiences aboard our ships for the 2027 season. You will coordinate with vendors, guide guests on excursions, and serve as a brand ambassador, with long hours and a strong focus on safety, service, and guest satisfaction.

The role requires energy, collaboration, and a passion for guest satisfaction, with responsibilities across logistics,

Formación

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential required.

Responsabilidades

• Arrange, confirm and adjust all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including meals and cocktail hour.
• Present detailed excursion briefings to guests at the start of each cruise.
• Communicate excursion changes to guests confidently.

Conocimientos

Public speaking

Time management

Attention to detail

Guest engagement

Educación

Bachelor’s Degree in hospitality, tourism, or event management

Herramientas

TWIC

Descripción del empleo

American Cruise Lines, the largest USA-flagged cruise line in the United States, is seeking an Excursions Director to lead shore excursions and guest experiences aboard our ships for the 2027 season. You will coordinate with vendors, guide guests on excursions, and serve as a brand ambassador, with long hours and a strong focus on safety, service, and guest satisfaction.

The role requires energy, collaboration, and a passion for guest satisfaction, with responsibilities across logistics,