Onboard Connectivity & Revenue Manager

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Communications Services Manager to oversee onboard communication revenue products, including guest internet, cellular services, the Norwegian app, and stateroom phones, with a focus on driving sales and guest satisfaction.

The role requires managing the Internet Café, coordinating with IT and Guest Services, and delivering Level 1 support, training staff, and reporting on sales and marketing efforts to maximize onboard revenue.

Qualifications

• Hospitality mindset and guest-focused approach.
• Experience in sales, marketing and/or customer service is preferred.
• Strong knowledge of computer systems, software, and networking is advantageous.

Responsibilities

• Oversee day-to-day Internet Café operations and ensure service availability.
• Develop and execute strategies to achieve revenue targets for communications products.
• Create and deploy marketing initiatives to promote internet packages and services onboard.
• Provide Level 1 technical support for guests and crew, escalating complex issues as needed.
• Train staff to deliver excellent customer service and support for communications products.

Skills

Sales & marketing

Customer service

Interpersonal communication

English fluency

Networking basics

Education

High school diploma or equivalent

Bachelor's degree in a related field

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Communications Services Manager to oversee onboard communication revenue products, including guest internet, cellular services, the Norwegian app, and stateroom phones, with a focus on driving sales and guest satisfaction.

The role requires managing the Internet Café, coordinating with IT and Guest Services, and delivering Level 1 support, training staff, and reporting on sales and marketing efforts to maximize onboard revenue.