On-Time Delivery & Customer Logistics Specialist

USF; Georgetown (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

USF is seeking a Customer Service Representative to be the main contact with customers and support the materials department to assure orders are shipped as written, on time. You will coordinate shipments, back up Shipping/Receiving, and handle manual releases while communicating with multiple teams.

The role requires high school/GED with 3–5 years related experience, knowledge of EDI and MRP systems, and responsibility for NAFTA deadlines and on-time delivery. OSHA procedures are followed.

Qualifications

• High school diploma or GED; or three to five years related experience and/or training; or equivalent
• Knowledge of EDI systems and related current customer requirements.
• Thorough understanding of customer releases.
• Knowledge of MRP system.

Responsibilities

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
• Inputs manual releases as received and reconciles any release or accum issue.
• Respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
• Coordinate and organize NAFTA requirements by meeting assigned deadlines.
• Notify customers of late, missed or short shipments.
• Perform cycle counts as needed and specified by Materials Manager on raw materials and finished goods.
• Review vendor releases to ensure on time delivery of materials or parts.
• Assist in problem solving activities
• Follow all internal and OSHA required safety procedures
• Adhere to all company policies and procedures (Quality Manual, Associate Handbook)
• Maintain high standards of housekeeping in work area
• Support plant activities toward achieving customer awards and Quality registration (QS 9000, Gold Pentastar)
• Assist overflow of telephone calls to the operator
• Interface with customers, contractors and suppliers as appropriate
• Be on call 24 hours for customer expedites

Skills

Customer service

EDI systems

MRP system

Scheduling

Communication

Education

High school diploma or GED

3-5 years related experience

Job description

USF is seeking a Customer Service Representative to be the main contact with customers and support the materials department to assure orders are shipped as written, on time. You will coordinate shipments, back up Shipping/Receiving, and handle manual releases while communicating with multiple teams.

The role requires high school/GED with 3–5 years related experience, knowledge of EDI and MRP systems, and responsibility for NAFTA deadlines and on-time delivery. OSHA procedures are followed.