Customer Service Rep - Tesla and Toyota

USF; Georgetown (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

USF is seeking a Customer Service Representative to be the main contact with customers and support the materials department to assure orders are shipped as written, on time. You will coordinate shipments, back up Shipping/Receiving, and handle manual releases while communicating with multiple teams.

The role requires high school/GED with 3–5 years related experience, knowledge of EDI and MRP systems, and responsibility for NAFTA deadlines and on-time delivery. OSHA procedures are followed.

Qualifications

• High school diploma or GED; or three to five years related experience and/or training; or equivalent
• Knowledge of EDI systems and related current customer requirements.
• Thorough understanding of customer releases.
• Knowledge of MRP system.

Responsibilities

• Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements.
• Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
• Inputs manual releases as received and reconciles any release or accum issue.
• Respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery
• Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
• Coordinate and organize NAFTA requirements by meeting assigned deadlines.
• Notify customers of late, missed or short shipments.
• Perform cycle counts as needed and specified by Materials Manager on raw materials and finished goods.
• Review vendor releases to ensure on time delivery of materials or parts.
• Assist in problem solving activities
• Follow all internal and OSHA required safety procedures
• Adhere to all company policies and procedures (Quality Manual, Associate Handbook)
• Maintain high standards of housekeeping in work area
• Support plant activities toward achieving customer awards and Quality registration (QS 9000, Gold Pentastar)
• Assist overflow of telephone calls to the operator
• Interface with customers, contractors and suppliers as appropriate
• Be on call 24 hours for customer expedites

Skills

Customer service

EDI systems

MRP system

Scheduling

Communication

Education

High school diploma or GED

3-5 years related experience

Job description

Diversity is an integral part of our corporate culture and success at USF. We welcome all individuals.

Summary:

Customer Service Representative is responsible for providing the main line of communication with the customer and supports the materials department by assuring customer requirements are shipped as ordered, on time.

Essential Functions:

Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements

Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.

Inputs manual releases as received and reconciles any release or accum issue.

Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery

Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.

Helps coordinate and organize the NAFTA requirements by meeting assigned deadlines.

Notify customers of late, missed or short shipments.

Cycle counts as needed and specified by Materials Manager on specific raw materials and of finished goods.

Vendor releases reviewed and maintained to ensure on time delivery of materials or of parts.

Assist, as appropriate, in problem solving activities

Responsible for following all internal and OSHA required safety procedures

Adherence to all company policies and procedures (ie, Quality Manual, Associate Handbook, etc)

Maintain high standards of housekeeping in work area

Support plant activities toward achieving customer awards and Quality registration (ie, QS 9000, Gold Pentastar, etc.)

Helps the overflow of telephone calls to the operator.

Interface with customers, contractors and suppliers as appropriate

On call 24 hours for customer expedites

Qualifications:

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent

combination of education and experience.

Knowledge of EDI systems and related current customer requirements.

Thorough understanding of customer releases.

Knowledge of MRP system.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. Ability to stand, walk, sit, talk or hear. Ability to lift 45 pounds.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. These conditions include:

The employee is regularly exposed to working in the manufacturing environment and work with moving mechanical parts.

The employee must not wear any loose-fitting clothing that may get in the way of the moving machinery.

The employee is occasionally exposed to extreme heat and vibration. The noise level in the work environment is usually moderate