On-the-Road Home Care Field Coordinator

Honor Health Network; Jenkintown (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

PTO and holidays

Mileage reimbursement

Job summary

Honor Health Network seeks a Home Care Coordinator to oversee client onboarding and ongoing field quality care across the Jenkintown area. This role is strictly operational, with no sales or marketing duties, and requires traveling to client homes on a regular basis.

You will conduct intake, guide families through initial care setup, and perform unannounced visits to ensure caregiver compliance with safety and care plans.

Qualifications

• Minimum of 1–2 years of experience in home care intake, healthcare coordination, scheduling, or a hands-on field operations role within the senior care industry.
• Strong familiarity with the Jenkintown, PA community and surrounding Montgomery County areas.
• Outstanding interpersonal and empathetic communication skills; comfort addressing client concerns and managing sensitive care transitions face-to-face.
• A reliable self-starter who excels working independently on the road, balancing a fluid daily schedule of appointments and surprise visits.
• Reliable transportation, active auto insurance, and a valid driver's license for continuous local travel to client homes.

Responsibilities

• Lead management: Respond promptly to incoming inquiries, phone calls, and web leads from families and referral networks looking to establish home care services.
• Assessments & Discovery: Conduct initial field consultations with prospective clients and families to evaluate care needs, outline service offerings, and establish proper care expectations.
• Care Integration: Facilitate a seamless transition from the initial inquiry to the formal care kickoff, collaborating closely with internal care coordination and clinical teams.
• Documentation & CRM: Maintain precise, real-time intake statuses and client records in scheduling and tracking systems.
• 90-Day Quality Reviews: Conduct scheduled, comprehensive 90-day in-home check-ins with existing clients to review care plans, evaluate client satisfaction, and address evolving needs.
• Pop-Up Visits: Perform routine, unannounced visits at active client residences to observe field caregivers and ensure policy adherence.
• Ad-Hoc & Urgency Visits: Drop in for situational visits as needed—including new caregiver introductions, post-incident investigations, or urgent field troubleshooting.
• Caregiver Onboarding Support: Assist with the practical field training and initial onsite orientation of new caregivers.

Skills

Home care intake

Healthcare coordination

Scheduling

Field operations

Communication

Job description

Honor Health Network seeks a Home Care Coordinator to oversee client onboarding and ongoing field quality care across the Jenkintown area. This role is strictly operational, with no sales or marketing duties, and requires traveling to client homes on a regular basis.

You will conduct intake, guide families through initial care setup, and perform unannounced visits to ensure caregiver compliance with safety and care plans.