On-the-Floor Technical Trainer & Certification Coach

WestRock Company; Harvard (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Competitive wage

Sustainability and inclusion

Job summary

WestRock Company is seeking a Technical Trainer to support on-the-floor training and certification processes at our Devens, MA site. You will work with site leadership, perform assessments, and facilitate onboarding to ensure operators meet certification standards.

You will drive local training initiatives, maintain certification records, and collaborate with Ops L&D to create effective learning tools. The role supports multiple shifts and aims to improve team capability and safety through

Qualifications

• 1–3 years’ experience conducting/leading training in a manufacturing environment.
• 2–4 years’ experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems (LMS) preferred.
• Microsoft Office experience (Word, Excel, PowerPoint) preferred.

Responsibilities

• Completes daily technical training on the floor to certify team members.
• Partners with site leadership to support New Hire Orientation/Onboarding Training.
• Owns tracking, evaluating, and measuring training using standard tools.
• Supports site specific training learning solutions (SOPs, workflows, learning aids).
• Develops and maintains relationships with trainees and leaders.
• Participates in new teammate hiring process and assesses candidates’ skills.

Skills

Training delivery

Manufacturing environment

Learning management systems

Microsoft Office

Tools

LMS software

MS Office

Job description

WestRock Company is seeking a Technical Trainer to support on-the-floor training and certification processes at our Devens, MA site. You will work with site leadership, perform assessments, and facilitate onboarding to ensure operators meet certification standards.

You will drive local training initiatives, maintain certification records, and collaborate with Ops L&D to create effective learning tools. The role supports multiple shifts and aims to improve team capability and safety through