Technical Trainer

WestRock Company; Harvard (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Competitive wage

Sustainability and inclusion

Job summary

WestRock Company is seeking a Technical Trainer to support on-the-floor training and certification processes at our Devens, MA site. You will work with site leadership, perform assessments, and facilitate onboarding to ensure operators meet certification standards.

You will drive local training initiatives, maintain certification records, and collaborate with Ops L&D to create effective learning tools. The role supports multiple shifts and aims to improve team capability and safety through

Qualifications

• 1–3 years’ experience conducting/leading training in a manufacturing environment.
• 2–4 years’ experience in a manufacturing environment preferred.
• Knowledge of Learning Management Systems (LMS) preferred.
• Microsoft Office experience (Word, Excel, PowerPoint) preferred.

Responsibilities

• Completes daily technical training on the floor to certify team members.
• Partners with site leadership to support New Hire Orientation/Onboarding Training.
• Owns tracking, evaluating, and measuring training using standard tools.
• Supports site specific training learning solutions (SOPs, workflows, learning aids).
• Develops and maintains relationships with trainees and leaders.
• Participates in new teammate hiring process and assesses candidates’ skills.

Skills

Training delivery

Manufacturing environment

Learning management systems

Microsoft Office

Tools

LMS software

MS Office

Job description

Location: 51 Independence Drive, Devens, MA 01434

Job Summary

• The Technical Trainer assists with training processes locally.
• The role reports into the site Supervisor, Technical Trainers OR the General Manager (depending on size/scope of plant) and dotted lines into Operations Learning & Development, to ensure training is completed for Operator/ Craft Job Certification.
• The role will be a key contact/ trainer for team members and be responsible for teammate assessments regarding machine skills - providing feedback, machine certification responsibility, and conducting assessments related to line of progression movements.

Major Job Responsibilities

• Completes daily technical training on the floor to assist with the Certification of team members in their roles.
• Partners with the site leadership team to support New Hire Orientation/ On Boarding Training.
• Owns tracking, evaluating, and measuring training locally using the company’s Dept. Training Standards & Learning System tools.
• Supports site specific technical learning solution creation (SOP’s, Guided Workflows, Technical Learning Aids - to assist with training).
• Develops, builds, and maintains relationships with trainees & leaders in their role.
• Participates in new teammate hiring process - assesses candidates’ skills (general and/ or machine, involved in interview process to assess industrial experience, and provides perspective on hiring decisions).
• Conducts training on all shifts.
• Influences others to be safety-minded.
• Team members will be certified through a Train the Trainer process, support managing day-to-day Certification Processes & will be supported by Ops L&D with training tools & general knowledge content.
• Additional duties as assigned.

How you will impact WestRock

• Improve local team performance through increasing skills and time to certification processes.
• Cost eliminator driving training efficiencies across roles, saving us unnecessary risk, and reducing the time allotted for training - a continuous improvement mindset.

What you need to succeed

Critical Skills/ Capabilities

• Growth and Results Oriented: Results oriented person that looks for constant ways to improve.
• Innovation: Able to support implementation of new processes and new learning technologies to drive training into the flow of work.
• Interpersonal Skills: Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKR’s and leading people or teams (self-awareness).
• Accountability: Holds self and others responsible for actions and results.
• Influence: Able to partner and build relationships to influence teams to work together, share best practices and develop and drive effective training for operations teams.
• Decision Making: Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/ or when to seek additional input, and drive for consensus.
• Communication: Willingness to work on the floor, with all shifts, in a heavy manufacturing world, to ensure we can document and teach critical work processes.
• Quality: Actively work to ensure quality is ensured while minimizing waste.

Technical Skills

• 1 - 3 years’ experience conducting/ leading training, including On-The-Job training, or similar, in a manufacturing environment preferred
• 2 - 4 years’ experience in a manufacturing environment preferred
• Knowledge of Learning Management Systems preferred
• Microsoft Office Experience Preferred- Word, Excel, Outlook, PowerPoint, Forms

What we offer

• Comprehensive training with numerous learning and development opportunities
• An attractive wage, reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work