On-Site Windows Desktop Support Engineer (Contractor)

Axiom Technologies Pty Ltd.; Spokane (WA); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to provide on-site IT support to end users in Spokane, WA. This role handles first and second level issues, triages tickets, and coordinates with technicians to ensure timely resolution.

You will troubleshoot Windows desktops, laptops, peripherals, and network connectivity, install hardware and software, and document activities while complying with client security policies.

Qualifications

• Strong knowledge of Windows operating systems.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in onsite support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing on-site tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

End-user support

Communication

Onsite work

Job description

Axiom Technologies is seeking a capable Desktop Support Engineer to provide on-site IT support to end users in Spokane, WA. This role handles first and second level issues, triages tickets, and coordinates with technicians to ensure timely resolution.

You will troubleshoot Windows desktops, laptops, peripherals, and network connectivity, install hardware and software, and document activities while complying with client security policies.