On-Site Warehouse Customer Service Specialist

GEODIS; Edwardsville (IL); Presencial; USD 23.000 - 24.000; Jornada completa

Descripción de la vacante

GEODIS is hiring a Warehouse Customer Service Representative in Edwardsville, IL. You will interact with customers by phone, email or in person, process orders, monitor stock, and coordinate shipping with transportation teams.

This on-site role requires at least 6 months of related experience, proficiency with AS400 and warehouse systems, and strong communication skills. GEODIS offers integration into a global logistics team with opportunities for growth and a comprehensive benefits program.

Formación

• Minimum 6 months related experience and/or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.

Responsabilidades

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Herramientas

AS400

Warehouse management systems

Microsoft Outlook

Excel

Word

Descripción del empleo

GEODIS is hiring a Warehouse Customer Service Representative in Edwardsville, IL. You will interact with customers by phone, email or in person, process orders, monitor stock, and coordinate shipping with transportation teams.

This on-site role requires at least 6 months of related experience, proficiency with AS400 and warehouse systems, and strong communication skills. GEODIS offers integration into a global logistics team with opportunities for growth and a comprehensive benefits program.