On-Site Warehouse Customer Care Specialist

GEODIS Career; Columbus (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Get Good Money

Get Paid Early

Get Free Healthcare

Get a Break

Stay Safe

Get a Voice

Get Promoted

Find Your Future

Job summary

GEODIS is seeking a Warehouse Customer Service Representative in Columbus, OH. This on-site role handles customer interactions by phone, email, or in person, processes orders, and supports shipping and invoicing activities.

The shift is Monday–Friday, 8:30am–5pm, with benefits and growth opportunities at a global logistics leader. The ideal candidate has at least 6 months of related experience, familiarity with AS400 and warehouse systems, and proficiency with MS Office.

Qualifications

• Minimum 6 months related experience and/or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with varied concrete variables.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures for investigation.
• Processes and inputs all customer orders and receipts; runs stock reports for product availability.
• Generates paperwork for customer work orders; posts inventory records.
• Coordinates special, last-minute shipping requests with transportation departments.
• Traces orders and notifies customers of activity, including shipping and tracing information.
• Ensures proper invoicing by verifying computer-generated invoices.
• Maintains good relationships with customers by responding to inquiries and complaints.
• Reports customer feedback to management and signs of dissatisfaction.
• Acts as liaison between warehouse, customer accounts, and invoicing/credit changes.
• Performs paperwork and clerical duties; greets customers and visitors.
• Maintains current procedure book and prepares reports on customer service activities.
• Notifies management of requested changes from the customer regarding shipping or administration.
• Works with management on product routing for customers.
• For food accounts, reports food safety problems to senior management.

Skills

Customer service

Communication

AS400

Excel

Outlook

Word

Tools

AS400

Warehouse Management System

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

GEODIS is seeking a Warehouse Customer Service Representative in Columbus, OH. This on-site role handles customer interactions by phone, email, or in person, processes orders, and supports shipping and invoicing activities.

The shift is Monday–Friday, 8:30am–5pm, with benefits and growth opportunities at a global logistics leader. The ideal candidate has at least 6 months of related experience, familiarity with AS400 and warehouse systems, and proficiency with MS Office.