Warehouse Customer Support Specialist - Flexible Shifts

Geodis; Torrance (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Fair pay and bonus opportunities

Early pay access

Health coverage options

Paid holidays and time off

Safe work environment

Career growth opportunities

Compassion Fund support

Job summary

GEODIS is hiring a Warehouse Customer Service Representative in Torrance, CA. You will handle customer interactions by phone, email, or in person and manage orders, shipments, and inventory with accuracy.

The role requires 6 months of related experience and familiarity with AS400 and warehouse management systems. Proficiency in Outlook, Word, and Excel is needed, along with strong problem-solving and communication skills.

Qualifications

• 6 months of related experience or training required.
• Experience with AS400/WMS preferred.
• PC literate with Outlook, Word, Excel required.
• Ability to write reports, business correspondence, and procedures.
• Ability to present information to groups of managers, customers, and coworkers.
• Ability to solve practical problems in varied situations.
• Ability to interpret written, oral, diagram, or schedule instructions.

Responsibilities

• Interact with customers by phone, email, or in person and process orders or changes.
• Address billing or service complaints and refer complex issues to appropriate departments.
• Process and input all customer orders and run stock reports for availability.
• Prepare paperwork and information for work orders and verify invoice accuracy.
• Coordinate last-minute shipping requests with transportation and expedite orders as needed.
• Trace orders and inform customers of shipping or tracking details.

Skills

Customer service

Communication

Problem solving

Reports writing

Tools

AS400

Warehouse management systems

Outlook

Word

Excel

Job description

GEODIS is hiring a Warehouse Customer Service Representative in Torrance, CA. You will handle customer interactions by phone, email, or in person and manage orders, shipments, and inventory with accuracy.

The role requires 6 months of related experience and familiarity with AS400 and warehouse management systems. Proficiency in Outlook, Word, and Excel is needed, along with strong problem-solving and communication skills.