On-Site Warehouse Customer Care Specialist

GEODIS Career; Torrance (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare

Paid holidays

On-site work

Job summary

GEODIS is hiring a Warehouse Customer Service Representative in Torrance, CA. This on-site role handles customer orders, inquiries, and coordination with shipping and billing teams to ensure accurate processing and timely delivery.

Qualifications include at least 6 months related experience and proficiency with AS400 and MS Office. The job emphasizes strong communication, problem-solving, and a customer-focused approach in a fast-paced logistics environment.

Qualifications

• Minimum 6 months related experience and/or training.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.

Skills

Customer service

Communication

Problem solving

Tools

AS400

Warehouse Management Systems

Microsoft Outlook

Word

Excel

Job description

GEODIS is hiring a Warehouse Customer Service Representative in Torrance, CA. This on-site role handles customer orders, inquiries, and coordination with shipping and billing teams to ensure accurate processing and timely delivery.

Qualifications include at least 6 months related experience and proficiency with AS400 and MS Office. The job emphasizes strong communication, problem-solving, and a customer-focused approach in a fast-paced logistics environment.